Nicole Combs Email & Phone Number

Glendale, Colorado

As the Director of Implementations for Lenderlive, I am responsible to work independently and to oversee and direct all activities and resources required for the deployment of the program/project, to successfully implement new clients, and to drive internal business improvement initiatives for the organization. My responsibilities include establishing business requirements, managing and mitigating risk, developing reports and documentation, and the tracking of key resources and project plans. This role requires flexibility and strong written and verbal communication skills to effectively interact with clients, cross-functional teams and executive leadership.

AVAYA INC.PROGRAM MANAGER, GLOBAL SUPPORT SERVICES PMOEffective program management of strategic projects related to Operational Productivity Improvement, Acquisition/Integration, Diagnostic Methodologies and Outsourcing. Program management efforts overlay key strategic divisional & corporate goals with numerous underlying work streams including; customer master data, IT integration,logistics/supply chain, training, support model development, tools, operational reporting and weekly executive level reviews.

Highlands Ranch, Colorado

Defined the various aspects of the project charter; quantifiable objectives, targets, staffing commitments, goals and schedule thresholds. Program management efforts over five key areas of the services business, including; change management, communications, maintenance support services, operational reporting, supplier management, supply chain, OEM, content management and customer satisfaction in conjunction with team lead role and executive level reporting on program results. • Integrated large scale, global processes for technician dispatch and parts replacement activities, including web, customer communication, and process development and supplier interaction. • Primary lead on executive level reporting, creation of KPI’s and overall effective program management.

Developed a comprehensive channel partner program focused on new business development activities; leveraging partnerships to secure net new customer opportunities, sharing risk and resources and building executive C level relationships to effectively mitigate conflict and drive sales and market focus.

Development of a business plan with strategic oversight/program management of presence at industry events through strategic marketing, internal communications, awareness campaigns and program management of solutions development and business development initiatives.

Successfully lead the business plan development, strategic oversight and partner engagement around the building of a new video services offer to include; specific communication plans and business development activities. Successfully negotiated with all levels of management; program management, meetings, delivering presentations and managing task forces.

Spearheaded all global programs for business development; driving C-Level interaction to embed portfolio into targeted accounts. Successfully built a comprehensive approach to business development including: communications, major events, campaigns and/or individual promotions and marketing activities. • Enhanced executive awareness & developed strong partnerships with over 60 C-level executives. • Engaged with over 60 C-Level executives.• Responsible for $9M in sales. • Produced 28 revenue generating executive events against a goal of 8.• Successfully produced 3 lead generating global trade-shows. • Recruited and Obtained Sponsorship.• Established executive events ROI reporting processes.• Developed objectives, follow up and communication campaign plans around each targeted account.• Responsible for full event life cycle from strategy to procurement and delivery.

Responsible for maintaining a strategic focus on operational excellence and corporate initiatives through effective project management, research, data modeling and the formulation of process improvements to align business practices with strategic vision and smart decision making. Managed the collection of outstanding trust funds and the risk associated with over 40,000 retail locations. Monitoring staff activity, directing collection efforts and performing postmortem reviews to formulate effective business rules.

Bs, Information Systems

BS, Information Systems Graduated with honors - Magna cum Laude

Education record