Provide general office support and customer service for an automotive parts supplier. Responsible for managing the eBay store.• Process and log returns; identify the disposition of returned SKUs; oversee RMA process for manufacturer returns• Use MS Excel to log all returned items; record financial transactions using QuickBooks• Review and update customers’ warranty details using Excel• Coordinate drop shipments from eBay, IMC, WorldPac and Amazon for out-of-stock… Show more Provide general office support and customer service for an automotive parts supplier. Responsible for managing the eBay store.• Process and log returns; identify the disposition of returned SKUs; oversee RMA process for manufacturer returns• Use MS Excel to log all returned items; record financial transactions using QuickBooks• Review and update customers’ warranty details using Excel• Coordinate drop shipments from eBay, IMC, WorldPac and Amazon for out-of-stock SKUs• Create and manage product listings on eBay for slightly damaged as well as out-of-date SKUs• Respond to users’ questions regarding parts, shipping terms, and delivery dates• Process online payments and issue refunds using PayPal• Print orders and shipping labels using ShipWorks and the ADL website• Create and update the weekly Defective Item Report Show less

Drafted, printed, banded and distributed reports/documents. Scheduled staff meetings as well as distributed meeting agendas. Coordinated hospitality events. Assisted in company public relations.

Provided hospitality service and housekeeping for a casual dining restaurant. Cleared and prepared tables for new patrons. Assisted in event ticketing. Worked within the coat check area to safeguarded guests’ items, bags and clothing.