Linneah Riedlinger Email & Phone Number

United Kingdom

London, United Kingdom

Remote

Kettering, England, United Kingdom

• Proven presales experience, leading development of innovative and efficient proposals which achieve demonstrable success• Confident and personable with strong inter-personal skills, able to communicate effectively and compellingly at all levels of an organisation, through a variety of different methods (including verbal, written and presentation)• Experience designing Service desk, Managed Services, and monitoring solutions• Experience with ITSM systems and a good understanding of ticket and incident flow• A strong team player across the related internal business functions• Exemplary presentation skills with experience of presenting to a variety of levels within theIT• Ability to quickly understand a customer’s environment to establish support and managed service requirements• Good understanding of market trends and industry best practice for service delivery (ITIL)• Clearly articulate how Total Computers Managed Services solutions can deliver customer business value• Competent documentation/solution proposal generator• Excellent verbal and written communication skills• Strong analytical and conceptual skills• Able to operate up to CxO level both internally and externally when presenting, negotiating scope, technical, and commercial• Ability to operate, develop and create complex commercial models• Knowledge and Experience of contracts involving TUPE and the structuring of transitional and transformational approaches to contracts

Remote

Provided consulting on large scale projects for a range of industries and fortune 500 companies to design and implement virtualization solutions (server, desktop, application and mobility) that focused on a holistic approach based on the companies' unique business and technical requirements. Successful work led directly to follow on work and increased user satisfaction. Focused on keeping up to date with industry best practices both of virtualization solutions and backend infrastructure (network, storage, active directory, etc.)

Herndon, Va

Provided technical pre-sales assistance in meeting with agencies to identify needs, development of technical solutions, and writing Requests for Proposal responses. Educated sales and engineering team through formal Technical Leadership Presentations and informal conversations on identifying opportunities, correctly positioning projects for success, and conducting demonstrations. Evaluated vendor solution capabilities and to enhance GTSI’s portfolio. Developed Cloud Computing Practice; provided customer costing, vendor analysis, automation script creation and customer facing white paper for roadmap to solution transition. Maintained core components of Demo Lab Environment, including public facing VPN, Citrix XenDesktop, Citrix XenApp, VMware View, Active Directory and AppSense. Created content for training of future staff on Active Directory, Application virtualization and Desktop virtualization.

• Leads all aspects of projects of medium complexity and takes responsibility for sections of projects of high-complexity.• Plans and leads all aspects of basic and intermediate projects. • Proactively detects technical deficiencies and develops practical, workable solutions to problems. • Establishes himself\herself as a technical expert with varying industry knowledge. • Takes full responsibility for overall execution and delivery of critical tasks or projects• Helps team members, customers and stakeholders understand the connection between industry events / trends and what is going on at Citrix. • Creates an environment where others feel it is safe to be open and candid, and where conflicting ideas and opinions are regularly discussed.• Conveys the Citrix vision in very real and relevant terms that others can identify with, helping others see how things will improve as the “future state” draws near. • Stays focused on department and Citrix strategic priorities and allocates their time and resources accordingly• Works with and through others to consistently break down barriers between departments.• Works actively on mentoring and team development with more junior team members.