Linnette Serrano Email and Phone Number

- Assisting our members with applying or recertify for Medicaid and/ or Food Stamps. The Medicaid programs consist of State or Federal programs as well as L.I.S, through SSA. Such as full Medicaid or partial Medicaid programs that assist the members with the payment of their Medicare Part B premium. This department has a partnership with the Department of Children’s and Families, therefore we can assist the member(s) with these applications and then we forward the application to D.C.F. for… Show more - Assisting our members with applying or recertify for Medicaid and/ or Food Stamps. The Medicaid programs consist of State or Federal programs as well as L.I.S, through SSA. Such as full Medicaid or partial Medicaid programs that assist the members with the payment of their Medicare Part B premium. This department has a partnership with the Department of Children’s and Families, therefore we can assist the member(s) with these applications and then we forward the application to D.C.F. for determination of eligibility. -Assist with program eligibility verifications; perform data collections, entry and monitoring activities.- Maintain confidentiality to maintain HIPAA standards- Educating members about program benefits and services while also helping to manage member cases. Show less

- Assist customers/associates with insurance needs pertaining to policies and payroll account. - Escalate complex situations for resolution. - Communicate with Trainers regarding feedback, training, and performance needs. Proficient on Claim, Primary, Life, Payroll, FCC and New Business. - Proficient in Aflac brand, products, principles, and processes. - Maintain 100% quality.

contracted through Imagination Station Too- Worked as a member of a cooperative team in order to provide an appropriate educational program for a group of children within the learning center.- Planned and implemented developmental programs based on the observation of individual children’s behavior. Observed and recorded children’s growth, behavior and development in order to discuss with parents.

- contracted through Randstad Ensures that applications meet established standards and state specific Department of Insurance regulations for issuing new business, including associate information, plan codes, and underwriting guidelines.

Primarily responsible for the employee in/out processing. Maintain the First Sergeants Barracks Initiative (FSBI) administrative office. Accountable for the assignments and termination of barracks rooms to single soldiers. Prepares and submit work orders to the centralized barracks Management Office (CBM). Supervise barracks rooms inspections and perform duties as the key control manager. Accountable for reviewing and completing service orders records for the coordinator official and with the… Show more Primarily responsible for the employee in/out processing. Maintain the First Sergeants Barracks Initiative (FSBI) administrative office. Accountable for the assignments and termination of barracks rooms to single soldiers. Prepares and submit work orders to the centralized barracks Management Office (CBM). Supervise barracks rooms inspections and perform duties as the key control manager. Accountable for reviewing and completing service orders records for the coordinator official and with the Furnishing Management Office (FMO). Assist customers, answers the phone and tracks visitors and phone calls. Collect and input data into the computer processing system to generate special reports weekly for turn in to higher headquarters. Assistant during new employee training requirements. Maintains records, files, statistical data, and suspense system. Initiates Civilian Personnel actions and helps track background clearance checks.  Show less

Worked with patients to obtain personal demographics, insurance policies, and financial in-formation in order to enter data into computer system for tracking purposes. Responsible for the billing and insurance claim reports processing. Obtain patients vital signs and maintain accurate medical records on all patients. Supervised the computerized front desk personnel and customer service relations.