Linsy Santiago Email & Phone Number

Arlington, VA, US

Fairfax, VA

• Key personnel in providing edits to all policy documents for the Student and Exchange Visitor Program (SEVP) ensuring tone, style, grammar, syntax, content and formatting are accurate.
• Reviews and edits standard operating procedures, presentations, regulations, guidance, questions and answer documents and other documentation.
• Provides statistical and data-driven analyses for team metrics and trends as well as public-facing projects driving SEVP-wide programs.
• Drafts, finalizes, and manages a repository of standardized documentation encompassing style guides, templates and standard operating procedures.
• Supports communication initiatives of SEVP’s Policy team.
• Maintains and monitors editorial resources provided to SEVP via SharePoint.

Arlington, VA

• Provides final review of draft program publications prior to the endorsement of the Executive Director of the Program Management Office Directorate.
• Drafts, coordinates, and reviews official letters and memorandums for top-level management.
• Edits a variety of documentation including public online passages, charters, acquisition plans, enterprise-wide policies, instructions, cost-estimate reports, and business cases, etc.
• Ensures grammar, structure, readability, and presentation are in accordance with industry standards.
• Actively maintains a repository of sample documentation and templates.
• Assists in developing standardized practices for distribution and use throughout the workforce.

Falls Church, VA

• Consultant
• Provides direct program support for the Public Health, Emergency Preparedness and Response (PHEPR) sub code of the Department of Defense’s (DoD) Navy Bureau of Medicine and Surgery (BUMED).
• Applies conditional logic to survey tools via the MAX.gov interactive website across departments.
• Reviews and edits Public Health, Preventative Medicine, and Occupational Medicine programs and policy through BUMED Instructions, Notes, and Memorandums.
• Monitors and manages action items and tasks using the Enterprise Knowledge Management System.
• Finalizes draft correspondence through formatting, spelling, and grammatical accuracy.

• Scripted and facilitated small-group counseling bi-lingual lesson plans.
• Ensured counseling program accountability via research, analysis, and documentation.
• Generated detailed documentation in accordance with the national American School Counseling Association model.
• Counseled students individually while proactively, reactively, and immediately responding to any dire situations that may have arisen within the 600+ student body.

Washington D.C. Metro Area

• Implemented data searches on a complex database.
• Compiled daily, weekly, and monthly production reports.
• Performed Quality Control reviews of staff work and takes corrective action where necessary.
• Monitored unit production.
• Examined and classifies legal documents.
• Consistently applied guidelines and procedures for daily tasks.

Great Falls, VA

• Maintained records, scheduled appointments.
• Performed bookkeeping, correspondence and filing.
• Kept proper care of instruments and inventory.
• Efficiently communicated to customers through eyeglass sales, tutorials to new contact wearers, and explanation of insurance benefits.
• Prepared patients for vision examinations: assists in testing for near and far acuity; depth perception, and visual field, utilizing ocular testing apparatus.

Blacksburg, VA

• Researched the effects of the olfactory system on navigational skills.
• Synthesized step-by-step detailed research procedures.
• Created thoroughly-prepared deliverables to be presented to the research team.
• Collaboratively briefed progress of research and developments to the team.
• Performed descriptive and multivariate statistical analyses of data, using computer software.
• Produced tabular, written and visual materials for briefs and progress reports.

Master Of Education (M.Ed.), School Counseling, 3.7

Ba, Interdisciplinary Studies- Science & Technology And Sociology

Activities and Societies: Alpha Phi OmegaDean's List- Spring 2011