Liona Williams Email & Phone Number

Nottingham, Gb

• Act as the first hand point of contact regarding hardware related requests for an executive non-departmental public body of the British Government sponsored by the Department for Culture, Media and Sport.• Provide exceptional customer service to end users to ensure: new starter requests, leaver request, raised incidents and refresh requests are conducted as seamlessly as possible.• Contribute to continued development within our hardware support team by compiling training documents; updating knowledge bases with solutions; conducting training sessions whether this be on different client contracts or software; raising/ resolving internal issues, planning and hosting successful self development events enjoyed by all team members.• Assume the responsibility of taking and responding to calls via a call queueing system and being able to engage with end users in a confident and constructive manner according to process and policy being able to directly resolve issues in a speedy time frame.• Resolve customer escalations in terms of devices/ tickets to prevent end of year reductions.• Experience onsite client visits that allow me to understand aspects of the managed service contracts and understanding how we can ensure we are meeting their Service Level Agreement needs.• Manage the clients stock levels to ensure we always have enough equipment to cover all of their incoming requests.• Liaise with professionals across technology, shipments and customer services to ensure we can meet quotas as per service agreement.

Nottingham, England, United Kingdom

• Organise, scan in, form and slot away the day to day files created in reference to samples.• Preparing for files to organised into files that are sent off site to a secure storage location.• For remaining files, I use our software database to research sample files to allocate processing and collection dates to them which allows me to organise the documents faster and more efficiently.• Enquiring about older files or offsite files to the senior administrators so we can suitably locate them.• Forming constructive action plans that allow me to deal with day to day tasks or indication of a backlog. • Managing a small team of junior administrators to ensure we are successfully managing the large sample loads.

Leicester, England, United Kingdom

• Read, interpreted, and signed the confidentiality agreement. • Interpreted and understood how court procedures and practices compare both before and post-coronavirus.• Conducting a series of AML checks.• Read and organised case files.• Client Interactions – Arranging calls, confirmation of Next Steps, identifying where/ who they last consulted and then answering questions, coming to an agreement of service, and expressing quotes. • Encourage to use of Legal Tech, such as Blue Tuesdays to create, allocate and operate files online. • Assisting the accountant by allocated funds on reviews of billing material like correspondence, client documents, and other relevant paperwork. This relates to work I did with invoices for a Partner, using their internal processing system, log, and getting a wet signature from a Partner to ensure it is signed off and up to date.• Drafting a series of legal documents, such as an invoice, client care letter, terms of business, letter of authority, letter of notifications as well as completed applications.• Worked on International Commercial Property Litigation Matter with Billings over £1million.• Experience with “Instructions to Counsel” and how they are formed from judgments, articles, outcome referrals, steering committee updates, counsel advice, email correspondence, and documents from other parties.• Providing Counsels Opinion – Preparing letters to clients with matters arising, including Next Steps, further information, and changes to draft.• Educated on how to use Personal Insurance Rapid Claims Portal – Allows solicitors to make direct claims to insurers and brings out systems for clients. I also did research on the claim’s portal regarding notifications, extensions, and durations for the fee earner. •Social Media Management – In a review of the existing social media platforms, I formed the foundations of a social media action plan. Accompanying this, I made an extensive To-Do List that would assist the Action Plan.

Nottingham, England, United Kingdom

• Engage with local young people to ensure that they have the opportunities and support to shape and influence all aspects of development.• Maintain Community Outreach practices (through: attending community events; building a positive rapport with fellow organisations and proposing initiatives). • Empower young people into employment, training, education or work (via an employability programme in partnership with NottinghamWorks4You). • Refer young people to available or appropriate funding, opportunities or support services to them.

Nottingham, England, United Kingdom

• Conduct detailed community-based research and source this information back to conglomerate media industries to peak their interest with investments into the 'Community Recording Studio'. • Use research compiled to approach and secure sponsors of over £150k per annum from institutes from The Royal Foundation, The Arts Council, BBC, and Comic Relief.• Initiate programs with local stakeholders that well-fittingly support the Nottingham community. Examples of which are: Crime Music, in collaboration with the National Galleries of Justice; Bestwood Nature Reserves Project, in addition to the Annual Hip Opera, in collaboration with The Nottingham Playhouse.• Supervising members of staff in their sessions to formulate effective development plans to ensure both funding and projects coordinate well.• Represent the Community Recording Studio at local and national events, such as Sir John's Annual Garden Party and Nottingham Awards Ceremonies.

• Managing Society Officer Training and hosting Annual General Meetings with the rest of the committee and members to assess and review the overall progress of the society. • Calling and chairing meetings on a regular basis with the society committee to delegate tasks, check in on their progress and oversee plans we have come up with. • Understand the relationship between how the society operates within the student union and consult with members of staff to collaborate for cause based events, such as sharing ideas for initiatives like 'Black History 365' rather than solely Black History Month.• Acting as a spokesperson for the society and representing its values, aims and objectives. • Maintaining committee enthusiasm by providing non - monetary rewards and praise for goal fulfillment, as well as mental health check ins, regularly 1 - 1 talks and group meetings coming up with ideas.• Dealing with correspondence from stakeholders, answering student questions and ideas as well as promoting from email and social media.• Overseeing the committee members in their roles as well as assisting them in their role where they require support. • Produce and file paperwork where it is required, such as: our society constitution; risk assessments; permission slips and so forth.

Working internally within Nottingham Trent University as Treasurer for The New Black.• Participate in the preparation of budgets for guest panelists, travel, food, etc.• Bookkeeping and recording any spending made by staff - ensuring that accurate records of the financial situation are available for future reference.• File payment requests to the Nottingham Trent Student Union to reimburse spends made by members, specifically members of staff that have been delegated to print promotional materials, produce banners, etc.• Manage the society's financial responsibilities.

Nottingham, United Kingdom

• Assisted customers by directing them where to find the products they need for their boats.• Completed gas bottle replacements and ownership license forms for new Calor buying customers.• Quickly completed booking orders ready for the shop restock. • Completed cash in hand or credit card transactions through the till systems in a fast-paced environment with a large amount of customers at once.• Built customer relations to positively associate Beeston Marina with the rest of the Nottinghamshire community.• Entrusted with the responsibility to deliver mail to residents of the Marina. • Maintained a social media accounts and sharing promotional content to expand the potential for turnout of events.• Set up and close up the shop.• Assisted residents of the trailer site and moorings by coming up with payment plans to pay off their moorings, electric, heating and rent bills.• Creating a social media movement - #beestonbirdie• Observe, clean and stock the fridges, freezers and shelves full of items.• Persuading customers to buy discounted, new or out of date items.

Nottingham, England, United Kingdom

• Provide excellent customer services that reflect positively on the restaurant.• Provide a service that always strives towards the best customer satisfaction.• Friendly greet customers and present menus.• Cater to their needs and make suggestions based on their preferences.• Take and serve food/drinks orders in a professional and presentable manner.• Appropriately up-sell dishes to encourage customers to try something new.• Arrange table settings in an organised manner.• Keep tables clean and tidy at all times.• Regular quality control of products and storage.• Delivery checks and collect payments from suppliers, customers, and deliveries. • Create a strong bond among the staff so it's easier to cooperate and communicate with all serving and kitchen staff.• Adhere to all relevant health department rules/regulations and all customer service guidelines.

Llb, Law, A Degree Of Higher Education.

Activities and Societies: Throughout my time at university, I was treasurer and president of The New Black Society, Commercial Awareness.

Alevels, Literature, Language And Media

Activities and Societies: 2017 to 2019: Student Representative 2018: Head Editor of Nottingham College Newspaper [Screever]. 2018.

Gcse, Gcses

● English Literature (A*) ● English Language (A*) ● Product Design (A) ● Chemistry (B) ● Biology (B) ● Engineering Manufacturing (B) ●.