Lior Ben-Yosef Email & Phone Number

Tel Aviv District, Israel

Tel Aviv District, Israel

Tel Aviv, Israel

Tel Aviv, Israel

* Creating new production and chain of supply processes within the Production department, including pre-shipping products QA processes.* Overseeing the construction and implementation of a new cross-department system.* Responsible for the support department information system transition, including re-building a new help center for the company's clients and new team members.* Conduct technical training for the sales and support team and act as a day-to-day consultant to help improve the cross-department interface.* R&D team member, representing the voice of the customer, concepts, and technical consultant.* Tier 3 advanced escalations and technical support. Special cases of customer retention.

Tel Aviv, Israel

* Manages the onboarding, training, and day-to-day of tier 2 support team including advanced issues escalations and technical support for 6K+ customers globally.* Conduct online, hands-on, full product training for customers daily.* Responsible for the creation and maintenance of the company's help center and product user guides and manuals, as well as both internal and external educational videos.* Liaises with the product team to build scalable, long-term solutions that solve common customer challenges.* Consults with the product team and represents the voice of the customer and the operations team when new products are in development.* Software QA and report to the development team.

Tel Aviv, Israel

* Responsible for the flight boarding process including coordination with various aviation entities.* Managed strict departure schedules and robust processes under pressure while multitasking and problem solving, real-time.