Lisa Porter Email & Phone Number

The Business Product Owner (BPO) organization enables the Pharmacy Benefit Manager (PBM) Supply Chain business by providing key support for related technical capabilities, which include building and aligning business and technology roadmaps, prioritization of initiatives, securing technical resources and program and project management of large-scale cross-functional initiatives. Managed a team of SMEs knowledgeable in both business capabilities and technical solutions.♦ Managed portfolio prioritization and technology capacity constraints to deliver over 50 initiatives in 2021 driving $30M+ in incremental margin for the business, addressing compliance risks, implementing foundational and operational improvements♦ Created BPO staffing model to enable the team to effectively deliver 45% more work in 2022♦ Worked with Tech Finance, Technology and BPO leadership to increase transparency and accuracy of portfolio budget, business demand and tech team capacity

Bloomington, Mn

The Delivery Planning organization supports Health Services Technology delivery by providing key functions in portfolio, program and project management, financial management, resource forecasting, as well as driving transformation as ESI matured in their agile methodology across product-oriented teams. Managed a team of 120+ FTEs and contractors.♦ Executed strategy through delivery of 100s of projects with annual spend over $300M♦ Completed highly complex initiatives including data center migrations, large scale OS upgrades, technology and infrastructure integrations♦ Implemented role transformations to introduce Delivery Manager and Domain Planners roles as part of the agile journey and overall organizational transformation

Led a team of 45+ FTEs and contractors comprised of program directors, program managers and project managers across multiple US locations to deliver ~100 projects across 4 portfolios with annual spend of $80M. Provided key functions in portfolio, program, project and financial management including labor and non-labor forecasting.♦ Completed Financial Deep Dive Reviews identifying $M in reductions for 2012 portfolio spend and selected by executive leadership to course correct a critical integration project during the ESI-Medco merger focused on claims data exchange, a key dependency to the overall claims processing system integration

The Oracle Database Team supported Express Script’s IT infrastructure and applications, including approximately 150 Oracle databases across multiple platforms (AIX, HPUX, Linux) and utilizing large RAC implementations.

The Accenture at Best Buy services unit supported Best Buy’s global IT infrastructure and applications. The Enterprise Database Services Team supported over 300 Oracle databases, over 750 MS-SQL Server corporate databases and thousands of MS-SQL Server store databases. Responsibilities included:Team Leadership & Management for the Enterprise Database Services Delivery & Operations Teamo Managed a team of 20 DBAs located in the U.S., India and Philippineso Developed, communicated and enforced multi-site project delivery processeso Estimated, planned and coordinated database project delivery serviceso Developed, communicated and enforced operational acceptance criteriao Deployed, communicated and enforced database standards, guidelines and processeso Relationship management with application capability leadsManaged the Administration and Support of Oracle and MS-SQL Server Database Environmentso Database support – development, test and production environments (Oracle 8i/9i/10g/11g; RAC, ASM, UNIX & LINUX platforms, Microsoft SQL Server 2000/2005/2008, Clustering)o Archive and purge strategy; Database encryptiono Disaster recovery; Capacity planning; Performance and tuning; Backup and recovery; Database security and auditingo Continuous improvement and best practice processesProject Manager for Key Database Projectso Work planning, deliverable & milestone trackingo Status, risk, and issue documentation, management, and escalationo Change control and managementDatabase Archive Framework Project- Designed & deployed a technical & process framework to support enterprise-wide database archive/purge PCI Transparent Encryption Key Rotation Project- Deployed enhanced encryption solution to enable transparent encryption key rotation