An ambitious, self-starter with over 12 years’ experience working in results driven environments. A strong negotiator, who thrives in finding new business and developing customer relations.Highly developed interpersonal skills that support excellent staff management and successful communication. An individual who prides themselves in undertaking responsibility, to achieve high customer service standards.Sectors worked in:*Private*Public*CharityIndustries worked in:*Health and wellbeing*Fitness*Hospitality*Community servicesPrevious job roles:*Operations*Sales*Management*Public Relations*Community EngagementLife achievements outside of work:*Body transformation - naturally losing 10 stone in weight*Long term volunteering in Philippines and Zambia
-
Customer Experience ManagerBigmore Benefits May 2024 - PresentWalton-On-Thames, England, United Kingdom -
Head Of Community EngagementSubstation Indoor Climbing & Fitness Centre Dec 2023 - May 2024Brixton, England, United KingdomSpearheaded this new role to generate additional revenue streams.• Designed and launched new ‘Climbing Group Experience’ products • Collaborated with marketing team, to create an out-of-centre campaign to attract new customers• Developed a CRM database to record leads, sales and to communicate with existing customersResults:1. Created and implemented the complete Group Bookings customer flow experience – website page, booking form, invoicing, email communications and post-visit offering to retain new customers2. Within the first 4 months of product launch - generated 100+ sales leads and added £5,500 gross revenue to the business
-
Centre ManagerSubstation Indoor Climbing & Fitness Centre Feb 2023 - Dec 2023Macclesfield, England, United Kingdom• Managed the operations and staff team, with an annual turnover of approximately £400,000• Led the team through a major organisational change• Improved communication channels between staff and business owners Results:1. Staff morale increased and turnover of staff reduced2. Compliance and cleanliness tasks completed to a higher standard
-
Regional Sales ManagerPocketful Of Stones Sep 2021 - Jan 2023• Account managed over 170 active customers across the UK• Managed a team of Brand Ambassadors• Facilitated events and staff trainingResults:1. Increased number of customers from 150 local customers, to 600 customers across the UK2. Added £400,000+ gross revenue to the business -
Regional Brand AmbassadorPocketful Of Stones Distillers Jul 2020 - Sep 2021Manchester, England, United Kingdom
-
School Leisure And Sports Manager ManchesterSchool Lettings Solutions Dec 2019 - Jul 2020Manchester, England, United Kingdom• Generated new business and account managed 150 regular clients • Remotely managed the lettings operations of 6 school sites, with a target turnover of £360k and managing 21 employees Results:1. Within the first three months, added £35k income to the company from new and previous lettings 2. Successfully secured, grew and maintained relationships with key school stakeholders -
Programme ManagerNcs The Challenge May 2019 - Oct 2019Reading, England, United KingdomWorking as the lead safeguarding officer and operations manager for 6 programmes being delivered over multiple sites. Responding efficiently to emergencies, major incidents and safeguarding disclosures reported.Inducting, training and mentoring core staff with an oversight of 120 staff about safeguarding, compliance, health and safety.Working closely with the national management team about compliance, to ensure quality and consistency with delivery of NCS programme across the UK to 60,000 young people.Results:● 95% completion rate for the 4-week programme● Delivered a high-quality programme across the region, working with over 30 schoolpartners, 150 community partners and 1591 young people -
Recruitment Consultant- Feb 2019 - May 2019Berkshire, England, United Kingdom
-
Career BreakSolo Backpacking Trip Around Asia Jul 2018 - Feb 2019Places visited: - China, Thailand, Laos, Cambodia, Vietnam and Philippines.
-
Community Centre ManagerWhitton Community Association Oct 2017 - Jul 2018London, England, United KingdomFocusing on change management - bringing a well-loved community based London charity into modern times. The hub of the charity was the community centre which has a footfall of over 1500 visitors per week.Conducting research with the wider community - to update the charity's services being offered - to be reflective of a growing, diverse community. Securing new income streams, building new partnerships, managing expectations, creating compliance paperwork and training staff.
-
Delivery Programme Associate ManagerNcs The Challenge May 2017 - Oct 2017Reading, England, United Kingdom
-
Volunteer ManagerSwindon Borough Council Oct 2015 - Nov 2016Swindon, England, United KingdomPioneering the creation of a volunteer-led project to support vulnerable families in an Early Learning setting; during uncertain times of Swindon's children centres being closed due to funding cuts.Single-handedly securing funding from the local authority, partnering with 7 local venues, creating compliance documents, recruiting and training 40 new volunteers. The aim of the project is to create a safe space for vulnerable families to bring their young children, to bond and help develop skills; reaching over 200 families per week. -
Financial, Assessment And Benefits OfficerReading Borough Council Dec 2013 - Dec 2014Reading, England, United Kingdom -
Customer Service AdvisorWest Berkshire Council Jun 2013 - Dec 2013Newbury, England, United Kingdom
Lisa Aldred Education Details
Frequently Asked Questions about Lisa Aldred
What company does Lisa Aldred work for?
Lisa Aldred works for Bigmore Benefits
What is Lisa Aldred's role at the current company?
Lisa Aldred's current role is Customer Relations Manager.
What schools did Lisa Aldred attend?
Lisa Aldred attended University Of Plymouth.
Not the Lisa Aldred you were looking for?
-
1st-gemma.co.uk -
-
-
Lisa Aldred
Taking A Career Break But Always Open To Hearing About New OpportunitiesNottinghamshire
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial