I am a Senior Service manager with an accomplished cross-functional leadership career in service delivery management within the Fortune 500 tech industry. I have managed accounts ranging in revenue from 7K to 15M yearly in diverse industries: manufacturing, education, government and insurance.My expertise is in customer relations where I have had 10+ years of success driving revenue growth and retention strategies by managing complex account relationships. In all accounts managed across the US, I have achieve year-over-year account growth, increased labor productivity and drove efficient operating practices resulting in reduced costs.You will find me to be an experienced operational excellence champion. I directlyimpact profit and loss (P&L) performance through process optimization, expenditure reduction and new business development.I enjoy managing organizations and developing talent. I have managed teams ranging from 1 person to 20 people and a budget of 19M yearly. I have had success mentoring next generation leaders.My unique strength is my deep technical knowledge. I have an Electrical Engineering degree and have completed project management and black belt training. I drive performance excellence using these disciplines.I am looking for a new challenge. I am willing to relocate for desired position and I am willing to travel. Specializations: New Business Development, Client Relationship Management, Channel Management, Service Delivery/SLA Management, P&L Budget Management, Continuous Process Improvement, Quality Management, Business Continuity, Process Writing and Documentation, Staff Training
Listed skills include Solution Selling, Digital Printing, Outsourcing, Variable Data Printing, and 23 others.