Lisa Baker Email & Phone Number

As the Americas Logistics Manager at Barco, I led initiatives to enhance material flow efficiency & minimize inventory levels. Implementing transportation best practices, we realized cost savings & improved customer satisfaction. I also formulated & implemented strategies for warehouse, third-party logistics (3PL), and transportation, resulting in notable cost reductions. My responsibilities included developing, establishing, & launching a 3PL Spare Parts Network across the Americas. I cultivated a team-oriented environment to fulfill the logistical requirements of all business units, setting up escalation points & processes to resolve logistics issues. I provided oversight & support for logistics staff throughout the Americas. My management duties extended to 3PL partners, encompassing invoicing, contract negotiations, KPIs, SCARs, & more. I restructured & motivated teams, adopting & applying best practices. I assessed process workflows, tackled inefficiencies, & instituted uniform, standard procedures with quantifiable team metrics. My leadership was characterized by training, problem-solving, & fostering continuous improvement. Serving as a cross-functional intermediary among Sales, Supply Chain, Service, Finance, & Logistics, I played a pivotal role in achieving customer success. I managed inventory control across all warehouses, including 3PL locations. Collaborating with regional sales and the divisional supply chain, I optimized inventory levels through monthly forecasts, customer needs, & coordination with regional service teams. I introduced ocean shipments within the supply chain to aid corporate sustainability objectives & guarantee a steady supply of key products. I spearheaded the development & implementation of more effective material flow control processes. Overseeing P&L, I monitored expenditures & allocated resources to secure a favorable ROI. I was actively involved in utilizing ERP systems & maintained their ongoing development & support.

Directed the activities of six outstanding employees on the Planning Team, encompassing work guidance, performance reviews, and salary management responsibilities. Oversaw 3PL Organization/Activities (third-party logistics) across multiple locations including Atlanta, New York, Pennsylvania, South America, and Canada. Managed the bundling/kitting process at the 3PL for the Healthcare division and the 3PL Reverse Logistics process for Service parts for the US, Canada, and South America. Handled 3PL operations for Latin America/South America in the Entertainment division. Accountable for monthly invoicing and the monitoring and reporting of KPIs for the 3PL as per the contract. Orchestrated all facets of the planning department to align with Sales, Production, and Inventory goals. Led Scheduling/Planning and Inventory Control for both Healthcare and Entertainment divisions. Skilled in developing, supervising, leading, and motivating staff to fulfill objectives. Coached and monitored staff in adherence to company standards. Established, monitored, and maintained departmental procedures and policies to ensure timely planning of materials. Managed forecast uploads in the ERP system and interpreted master production schedules and standard MRP reports accurately. Maintained inventory to meet company objectives and accuracy targets. Regularly communicated with executive management about Planning and Inventory issues, as well as shipment forecasts. Demonstrated effective interaction with personnel at all levels and adapted to frequent strategic changes to meet evolving needs. Monitored and controlled department expenses to stay within the allocated budget.

I was responsible for the planning, purchasing, and inventory control activities within the Healthcare Division. I managed healthcare operations, which included bundling display monitors, board testing, labeling, and executing production activities in the ERP system, ensuring that employees adhered to the latest document revisions required for operations. This team comprised six members. I facilitated weekly staff meetings and was accountable for achieving inventory goals set by management. I managed inventory levels to reduce lead times, meeting the On Time In Full KPI. I scheduled, ordered, and expedited material deliveries to meet production needs, focusing on cost savings. I resolved purchasing or delivery issues promptly, established and posted KPIs for the Production & Planning team, verified ECPs for Bill of Material accuracy, replicated items in the ERP system's Item Master Data, and maintained sales forecasts in the Item Master Plan. I conducted the monthly Reserve Analysis process, reviewed monthly Surplus Reports, and loaded LTP where necessary. I communicated lead times to the Customer Care Group and Sales, developed procedures for planning and purchasing activities, and interacted with Service, Configuration Management, and Warehouse personnel. I was responsible for material planning and scheduling for the largest medical tradeshow, RSNA, and was a member of the Yellow Belt Project for RSNA, restructuring the entire process to eliminate equipment loss from $70,000 to zero. I prepared and delivered performance reviews and led the project to outsource Healthcare Operations to a 3PL.

Oversaw Planning & Scheduling for four programs. Coordinated daily with the Purchasing department to ensure timely scheduling and delivery of materials, fulfilling customer commitments. Produced and analyzed Inventory & Planning reports. Formulated procedures for the Planning department. Served as the Planning & Purchasing Track Leader for the SSA-ERP system upgrade, which included travel to Europe for comprehensive training. Created flowcharts, procedures, and PowerPoint presentations for training. Instructed key users in Planning and Purchasing on the new ERP system version. Provided Management with daily updates on production program activities. Confirmed the accuracy of Bill Of Materials and documentation before issuing production orders. Participated in the Lean Manufacturing Team.

Established Customer Lead Time - Achieved a 50% reduction in customer lead times, boosting sales.Implemented new Production Scheduling processes - leading to improved lead times.Managed Production Planners.Reviewed and authorized changes to all Bills of Materials.Improved Shop Floor Control, Capacity Planning, MRP, and Cycle counts (including year-end) - resulting in an average shipment time to customers of 5 days post-order receipt, which increased sales. This routine process enabled sales to make firm commitments.Set daily production targets - raised output from 300 to 500 units per day, per shift within three months.Performed Internal audits - maintaining the company's ISO certification.Defined Purchasing & Planning parameters in the MRP system - facilitating Just-In-Time (JIT) production.Developed and updated Forecasts provided by the Sales Team.Led Process Improvement Action Teams - reorganized the finished goods warehouse and designated carrier locations, eliminating customer complaints. Also served on the Serialization team, which eradicated process errors and implemented traceability throughout the company.Reported all inventory activities at month-end for Norcross & Brazil facilities to management.Collaborated with Customer Service, Sales, Engineering, Quality Control, Purchasing, Manufacturing Engineering, Production, and Configuration Management.Supported the Materials Manager - aiding the Warehouse Supervisor with Inventory Control and assisting Purchasing Buyers with their daily tasks.

Created and released work orders to production to align with customer schedules. Expedited materials through Incoming Receiving and Receiving Inspection to guarantee availability for production needs. Collaborated with the Production Supervisor to prioritize and complete orders on time, ensuring customer shipments were made as promised. This contributed to maintaining our customer's On Time In Full KPI at 99%.ISO CoordinatorTasked with achieving ISO 9001 Certification, I trained all management levels and aided in the creation of new procedures that mirrored current processes, enabling the company to obtain ISO Certification. Established an Internal Audit Program.

Courses Towards Cpim Certification, Apics

Associate Degree, Business Management

Diploma, Data Processing, Computer Programming

Graduated; Received High School Diploma