Lisa Barta Email & Phone Number

Dearborn, Michigan

• Facilitate critical incidents to enable efficient and timely service restorations • Engage IT Teams to develop a plan of action to resolve Severity 1 and Severity 2 level failures• Initiate and lead conference calls with executives, technical and application teams• Communicate with all levels of management regarding Severity 1 and Severity 2 incidents which impact performance metrics• Perform severity assessments and mediate severity assessment disputes • Ensure IT teams remain focused to resolve critical issues• Communicate the status of incident to management• Ability to write concise summaries of the problem and restore activities performed until resolution• Determine root cause analysis and and problem management• Assist with development of incident process documentation • Rotate on call after hours support

Livonia, Mi

· Provided customer service supporting network, printers, computer hardware and software problems · Prepared helpdesk statistic reports · Monitored helpdesk ACD call queue· Managed daily operations · Prepared employee schedules · Maintained staff by recruiting, interviewing, training, coaching, disciplining and performance reviews· Written help desk policies and procedures and ensured these were followed· Identified, logged and tracked problems in call tracking system and escalate to higher tier when necessary· Subject Matter Expert that interacted with upper management and departmental managers· Managed, documented and entered problem resolution into help desk knowledge base· Provided training for new employees and new applications· Worked closely and developed relationships with clients and outside vendors

Detroit, Mi

Contracted to Wayne County· Provided customer service supporting network, printers, computer hardware and software problems · Administration of Windows Domain and Novell Console One user accounts and security· Collected and written technical documentation and instructions for help desk and end-user community· Provided on call twenty four hours support

Troy, Mi

Contracted to K Mart Corporation· Survey blueprints and perform store walkthroughs to determine network architectural needs· Provide technical support for field technicians· Configure hardware and software · Test network drops to ensure connectivity· Prepare purchase orders· Construct and develop statements of work· Work closely with outside vendors coordinating wiring projects· Ensure CAT5 wiring completed within company standards· Document, test and configure LAN drops for the 2004/2005 Loss Prevention Project

Detroit, Mi

Contracted to Wayne County· Supported network, printers, computer hardware and software problems in a Novell and Windows 2000 and NT environment· Administration of Novell and Windows user accounts and security · Team Lead and interacted with upper management, network, telecom, security and mainframe teams· Identified, logged and tracked problems in call tracking database and escalated to higher tier when necessary· Resolved over eighty percent of the trouble calls received without requiring escalation to higher tier· Administration of user accounts and security in the Criminal AS/400 operating system· Documented and entered problem resolution into help desk knowledge base · Collected and written technical documentation and instructions for help desk and end-user community· Provided on call twenty four hours support

Detroit, Mi

Contracted to Third Judicial Circuit Court· Supervised project, installation and move team · Purchased computer hardware and software · Ensured availability and maintained inventory · Planned, organized and documented computer projects· Interviewed, hired and reviewed employees and their performance· Managed information technology stockroom and inventory on computer equipment· Provided new installation setup and training in an individual and group setting· Ordered, tested and analyzed voice and data jack wiring· Provided telephone support and voicemail administration

Detroit, Mi

Contracted to Third Judicial Circuit Court· Provided first and second level support over the telephone and at end-user offices in a Novell and Windows 95 environment· Earned a reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues· Applied new software image to end-user computers· Installed and supported Novell Netware Client· Diagnosed and reported hardware issues to vendor for resolution· Defined computer hardware maintenance service contracts

Detroit, Mi

Senior Accountant 11/1986-04/1996Comerica Incorporated, Detroit, MI 1978-1996· Balanced major investment portfolios· Prepared probate accountings for court filing· Created database for tracking system that improved customer service· Designed and developed accounting spreadsheets to save preparation time· Entered court forms into spreadsheets to insure quality and accuracyAudit Exception Review Assistant 04/1983-11/1986Comerica Incorporated, Detroit, MI 1978-1996· Examined inventory audits· Analyzed statements· Created reports and summarized findings· Cleared exceptions and corrected inconsistent data· Tracked figures· Produced Payment analysesComputer Adjustment Clerk 09/1978-04/1983Comerica Incorporated, Detroit, MI 1978-1996· Processed, prepared and balanced checks· Ran high speed sorter · Satisfied crucial deadlines

Bachlors, Computer Information Systems, Gpa: 3.72

Activities and Societies: Dean's List

Associates, Accounting