Lisa Bence Email & Phone Number

• Instrumental in negotiating/executing client contracts in accordance with various regulatory bodies (e.g., Securities Exchange Commission, Financial Conduct Authority, Central Bank of Ireland).• Adhere to Corporate policies and procedures when negotiating/executing client/vendor contracts. • Work with internal departments to analyze price and cost of on-boarding potential clients and to determine if standard and/or supplemental fees are applicable.• Provide necessary information to compliance department to evaluate and assess the risk of doing business with potential clients.• Responsible for monitoring and ensuring that client/vendor is adhering to contractual obligations.• Conduct periodic reviews of client/vendor contracts to ensure that the provisions of the contract are current and if not, determine if amendments are required.• Oversee integration of service delivery teams and support provided to clients invested in Federated Hermes globally registered products by coordinating, organizing, documenting, and educating the service teams.• Work with the global offices to ensure they have and apply resources, technology, equipment, and tools to optimize the delivery of customer service and relationship management.• Function as the focal point for internal departments when changes to procedures or policies impact global service teams.• Communicate changes to the global service teams; provide training to enable service teams to complete the functions independently.• Work with Federated Hermes Sales Managers to provide updates, foster a cohesive client support team and a strong client on-boarding and servicing model to incorporate sales’ need.

Pittsburgh, Pennsylvania, United States

• Responsible for the overall coordination and review of financial statements and regulatory filings.• Ensured that all interim and final regulatory filing schedules were adhered to.• Analyzed financial statement information for the mutual funds and made recommendations to management.• Assisted in the formulation, recommendation and implementation of accounting and operational policies and procedures.• Oversaw procedures performed by service providers with regard to preparation of financial statements and regulatory filings and ensured the process was efficient and accurate.• Performed an analytical review of financial information included in the fund’s financial statements and ensured that all appropriate disclosures were made and in accordance with GAAP and SEC regulations. • Researched and evaluated new security holdings for proper presentation in fund financial statements.• Collaborated with external auditors in the annual audits of fund financial statements.• Coordinate annual auditor review of internal controls that support SOC1 testing by external auditors.• Prepared monthly report for senior management to request and/or notify of necessary fund expense accrual changes.• Worked with appropriate areas to obtain quality annual expense budgets and define thresholds for material changes and acceptable explanations.• Developed, implemented, and maintained procedures for payment of fund expenses by the fund's custodian.• Reviewed invoice packets for completeness and accuracy and forwarded to fund's custodian for payment.• Gathered and validated certain fund expenses that were reported on year-end 1099 statements.

• Developed, conducted, and monitored a formal organized training program focusing on technical accounting and financial issues, operational procedures, and client service techniques.• Coordinated the maintenance of a centralized policy and procedure file and served as the department contact for the divisions policies and procedures.• Delivered classroom and one-on-one training to Financial Services Division personnel on basic and complex technical accounting and financial administration topics as well as on professional development areas.• Developed and maintained training materials.• Participated in the administration of all training coordination functions, including the scheduling process, maintenance of training credit hours/attendance, and course evaluations.

Pittsburgh, Pennsylvania, United States

• Compiled, computed, and reported statistics and performance figures on mutual funds for use by Board of Directors, Senior Management, and clients.• Monitored fund income, expenses, and distributions to ensure compliance with various regulatory requirements.• Compiled recommendations to clients based on monthly projections and analyses.• Functioned as supervisor within the department. Responsible for organizing, controlling, and reviewing the work performed as well as conducting performance reviews.• Maintained the fund’s general ledger as the formal daily accounting for all aspects of fund operations.• Calculated the fund’s daily net asset value and daily net income in accordance with regulatory guidelines and accounting policies established for the fund.• Developed an automated program that increased the quality and efficiency of an operational function.