Lisa Britton Email and Phone Number

Accountable for leading the feedback team, managing the handling of all comments, compliments and complaints coming into the organisation.Regular reporting of complaints data to Executive Team, Board and Scrutiny Panel.Ownership of the Complaints Policy and Procedure.Oversees the reception team and functions, including switchboard, greeting visitors, incoming and outgoing mail and deliveries.Manages the office space for 6 floors, ensuring supplies and stationary are well stocked and any repairs are carried out promptly. I am part of the Health, Safety and Fire Steering Group and have carried out risk assessment to the building and a safety audit.I am part of the Business Continuity Planning Group, ensuring our plans are current and effective.I am qualified in First Aid and First Aid for Mental Health.

@BespokeVAservOffering tailored administrative solutions for one hourly rate.

Here I managed over 100 room rental clients and their accounts, invoicing for bookings, chasing late payments and reconciling BACS payments manually to the room booking system.Creating new business, giving tours of the building and facilities, ensuring we receive the correct documentation and creating new room rental accounts.Overseeing the reception team and its functions including post handling and switchboard.Ensuring the building was compliant with all legal requirements and that it was well maintained. Arranging repairs where necessary.In 2016 I oversaw a renovation project to an entire floor of the building from open plan office space into 5 counselling rooms, 1 training room and 2 offices. I managed this from initial design through to completion.

Diary Management, Travel/Accommodation bookings, Preparing papers for meetings (using b/f file), Event Management, taking minutes at Board level meetings, Reception cover, Preparing presentations, Salesforce, meeting and greeting visitors, among many other ad hoc tasks.

Managing a very busy and ever changing diary, preparing papers using a b/f file, taking minutes at team meetings, travel and accommodation bookings for the entire team, managing holiday requests, drafting correspondence, and many other ad hoc administrative tasks.

Junior role whilst studying for my NVQ Level 2 in Business Administration.Assisted in Purchase Ledger team.