• Established schedules and methods for upgrades and implementations in technology; identified resource needs; reviewed needs with appropriate staff; allocated resources accordingly.• Planned, developed, coordinated and modified systems and/or applications for the Lincoln Emergency Communications Center hardware and software services. • Designed, coded, tested, installed and ensured the integrity of new applications.• Managed and implemented new technological projects as well as… Show more • Established schedules and methods for upgrades and implementations in technology; identified resource needs; reviewed needs with appropriate staff; allocated resources accordingly.• Planned, developed, coordinated and modified systems and/or applications for the Lincoln Emergency Communications Center hardware and software services. • Designed, coded, tested, installed and ensured the integrity of new applications.• Managed and implemented new technological projects as well as upgrades to existing systems.• Managed, maintained, and provided subject matter expert (SME) analysis for the computer aided dispatch system (CAD) and all related modules and interfaces.• Performed system and database administrative tasks including maintenance, patch installations, data collection and validation; input and maintained critical data, reports, and logs.• Designed, verified, and analyzed custom reports, forms, applications, queries, and data storage files.• Provided technical assistance to internal and external system users, including resolving complaints or performance concerns in an efficient manner.• Developed and wrote technical procedures and documentation for assigned applications as well as trained staff.• Managed security administration and determined authority levels for users in the system.• Administered, coordinated, and managed projects with other departments and agencies as well as outside contractors and vendor maintenance staff.• Maintained knowledge of calltaking and dispatch protocols.• Compiled and report applicable statistics to the LECC Communications Coordinator.• Reviewed specifications on multiple types of communication systems equipment; recommended equipment for purchase; tested new software and solutions as they became available.2017 Trainer of the Year2021 Civilian of the Year Show less

• Operate POS (point of sale) computer terminal. • Ordered merchandise as necessary• Took periodic store inventory often• Assured proper security measures were taken against theft.• Learned internal communications codes for cryptic language via handheld radios

• Purchased branch supplies • Took periodic inventory• Maintained all branch paperwork for project managers• Made purchase orders, sales orders, vendor sales and equipment sales. • Promoted duties included bidding and supplying Division 10/Commercial Bathroom products for businesses located in southeastern Nebraska.

Sold phone book yellow page advertising to various types of business owners across the United States while maintaining a sales average.

Photographed and sold photography packages for 1-25 clients at a time from ages 2 weeks to 100 years old. Daily responsibilities included cash management, camera and supply upkeep.

• Maintained records of expenditures, receipts, accounts payable and accounts receivable. • Accountability of up to 20 registers at once. • Collection calls• Encoding checks for bank processing • Managed daily cash deposits of up to $20,000 at a time• Developed film• Edited and retouched photos for print

• Used multiline telephone and intercom system• Weighed postal packages for mailing and processed Western Unions money wiring services. • Sold hunting permits, fishing permits, state park permits, money orders, sold and redeemed lottery and scratch tickets. • Processed daily coupons• Paid vendors • Rented movies and Rug Doctors • Processed dry cleaning• Cashed payroll checks for customers