Lisa Byatt Email & Phone Number

- Coordinate with development and quality assurance resources to ensure timely delivery of releases.- Create Jira reports to track progress of releases, identify dependencies, and anticipate roadblocks.- Administer CAB process to ensure all stakeholders are aware of changes.- Write release notes and work with education resources to inform customers of the.

• Roles: product management, release management, and information developmentProduct management
• Identified product and process improvements for a cloud-based widget used to communicate information about upcoming product releases. Developed roadmap and worked with team members to implement improvements.
• Conducted training and knowledge transfer sessions for stakeholders.
• Tested enhancements and new features.
• Ran project meetings with development, senior management, and release management resources.Release management
• Coordinated cross-functional resources in multiple geographies to deliver regular updates of a cloud-based context-sensitive help application. Used Jira to track release tasks.

• Role: documentation team lead
• Analyzed planned enhancements to an on-premises ERP to determine documentation workload.
• Assigned documentation tasks to team members. Shifted assignments as necessary to balance workload among team members.
• Mentored team members on writing style. Provided advice for interacting with subject matter experts.
• Tracked actual time to complete documentation tasks against the estimated time to improve future workload analyses.

• Roles: individual contributor and sole writer
• Wrote documentation for ERP, quality, financials, and time and attendance software.
• Served as a resource to development and quality assurance. Provided Reported defects to QA.
• Administered local SQL server databases on which the products were built.

• Wrote online help and user manual for Empire Earth II.
• Edited print and online manual for Lords of the Realm III.
• Wrote manual and designed quick reference card for Empire Earth: The Art of Conquest.

Impressions Games

• Produced critically acclaimed documentation and online help for Pharaoh, Zeus, and Zeus Official Expansion: Poseidon. Created layout for print documentation. Managed third-party localization resources.
• Coordinated efforts of other departments, including sound, art, and QA, to ensure timely delivery of user documentation, in-game text, web content, and marketing materials.
• Conducted extensive research to add authenticity to games.

• Wrote a variety of marketing communications materials, including press releases, fact sheets, sell sheets, newsletters, and brochures.
• Conducted research for clients in government, energy, and consumer product sectors.
• Participated in new business acquisition by writing proposals, responding to RFPs, and delivering sales presentations.