Lisa Campbell Email and Phone Number

I am exceptional in translating complex technical/health/IT etc. instructions to simple language that is easily understood by targeted (eg. Peaple Living With Intellectual Disabilties / Aged Care Recipients) or generic audiences alike.I provide customised solutions in a holistic, person-centered, innovative and most importantly, enabling your Staff to provide excellent quality customer service and experience satisfaction.I have broad experience dealing with corporate, government, NGO and Quality Assurance, particularly focused on communications, legislation, health, government funding and of course, safety and compliance.At SCMS I take a research approach to your business and how it works in order to build you a customised solution for all of your workflows, reporting and compliance requirements.

Head hunted by Complete Recruitment Services, on behalf of Link-Up, successfully prepared and conducted their ISO: 9001 surveillance audit by SAI Global.Challenged by Covid-19 and a severely neglected Quality Management System, I also developed a Quality Operational Plan to help them prepare for their next scheduled Accreditation Audit.Due to the impacts of Covid-19 and some staff turmoil, their Quality Management System had been left on the back-burner for too long and was severely neglected..

Project administration of rollout of the installation of 3G SIM modems and reporting of rollout of upgraded modems to smart electricity meters for Ausgrid.Organised remote trips and accomodations for tech's, access, safety inductions. Daily communication and reporting to AUSGRID. Updated administration sytems to automate processes and reporting. Maintained a very complex and formulated Excel Linked Spreadsheet.Updated and streamlined several of UAM's administration processes.Established and oversaw archiving procedure from an unsafe out-building to secure and digitised referencing to sending it to secure offsite storage.

Developed an electronic Quality Management System MS Access database that produced reports and records to match the Agency wide, paper-based system that I thought to be archaic. Was commended by SAI Global and intrinsic to attaining and maintaining ISO Accreditation. It was a challenging shift for Staff to move to a paperless system so I supplemented my work with training, mentoring and supporting Staff to understand the new systems.Ongoing maintenance of the QMS and all related policies, procedures, forms and customised databases developed for Program specific tasks such as Clinical Items Inventory, Respite Referrals and Bookings and many more.Made the management team shine with professionalism with tenders, research, analysis and other projects. Assisting Staff in general to understand and implement procedures and to use the systems in place. successfully.Mentoring the Internal Auditor and working closely with the Risk Management Officer.

I started out as production assistant working closely with the sales team, production coordinator, production manager and design department. Within three months of starting I had written a procedure manual for the use of the pronto program and taken over the production coordinator role as well as my own. This was the foundation of my project management experience. It involved taking a graphic concept, working with suppliers to provide accurate estimates and quotes for the sales team, producing purchase orders and follow up delivery with suppliers, negotiating variations and rectification a if required, and then invoicing clients once each project was complete. Claude Neon (as it was known then), acquired a project management company called Execon, and I trained their project managers in the use of the pronto program. My role previously had mainly involved the identilite product. Shortly after this I was sent to do a stocktake at a supplier in Coffs Harbour for the Centrelink national project.I then trained the person whose role was sales support to take over the identilite project and I inherited the Centrelink project. Over a period of roughly 5 years I turned over approximately $7M for this national project. I also continued to support the "Execon" team with other major projects such as Livingwell, Stockland, Sydney Casino and I wrote a customised database (Access) for Coca Cola in NZ whilst on maternity leave. This was a skill I taught myself and I have continued to use and develop it since then. I can now produce much more complex and professional databases and plan to add app design to my skill set, hopefully through experience on the job. I would probably still be at Claude's now if they hadn't relocated. I loved that job and learnt a lot there.

I assisted my ex-Husband to set up his contracting business in response to the HIH Insurance collapse and the new direction his employer was taking.I developed, implemented and maintained at customised database that managed compliance and reporting, invoicing and all operational requirements.