Lisa Capps Email & Phone Number

Seattle, Wa.

* Drives gross and incremental sales in assigned accounts utilizing sales strategies and objectives established to increase market share, and maximize sales revenues.* Acquire new business through prospecting, networking.* Prepare and present responses to RFP’s. * Management of accounts grossing more than 10 million annually and responsible for growth of those accounts. * Highly skilled in prospecting, qualifying, rapport building and closing. * Responsible for consultative selling into existing accounts, securing new business, developing custom solutions, growing relationships with customers and monitoring revenue. * Win back business through solution selling into the Mid Market customer base.

Kirkland, Wa.

* Drove gross and incremental sales in assigned accounts utilizing sales strategies and objectives established to increase market share, and maximize sales revenues.*11 million dollar sales revenue generated in 2005. Increased sales revenue in 2006 by 9%.* Directed sales account management of assigned accounts including customer service programs that ensured meeting customer needs on a timely basis and satisfaction measurements were implemented per prescribed criteria.*Identified, qualified and developed new accounts that fit the company's mission.*Maintained continual personal contact with customers and prospects.*Formulated and prepared quotations.*Negotiated sales price and delivered purchases within limits prescribed by past company procedures.*Initiated sales process by scheduling appointments, making presentations, and understanding account requirements.*Traveled throughout Western United States to service assigned accounts and make presentations.

Seattle, Wa.

* Provided Sub-contract Project Management for small, medium, and Fortune 500 sized telecommunication installation projects.* Managed and developed the scope, budget and schedules for assigned projects.* Accountable for planning, prioritizing and executing a project by working with Account Managers, Operations, and customers, including project procurement, integration, time, cost, scope, planning and initiation.* Developed project timelines and budgets with milestone dates for completion of work. * Met with customers, field service personnel and subcontractors to ensure that projects were completed on schedule and on budget.* Maintained clear communication with customers regarding mutual satisfaction, and inspected the work to ensure it met established quality standards and ensured compliance with contractual commitments.* Conducted on-site customer training on new telecommunication equipment and data management software.

Tukwila, Wa.

* Provided Project Management for small, medium, and Fortune 500 sized telecommunication installation projects.* Managed and developed the scope, budget and schedules for assigned projects..* Accountable for planning, prioritizing and executing a project by working with Account Managers, Operations, and customers, including project procurement, integration, time, cost, scope, planning and initiation.* Developed project timelines and budgets with milestone dates for completion of work.* Met with customers, field service personnel and subcontractors to ensure that projects were completed on schedule and on budget.* Maintained clear communication with customers regarding mutual satisfaction, and inspected the work to ensure it met established quality standards and ensured compliance with contractual commitments.*Conducted on-site customer training on new telecommunication equipment and data management software.

Seattle, Wa.

*Account management for all phases of third-party hiring process for contingent and contract-to-hire positions.*Performed appropriate prospecting and screening activities on new business and networked within existing client base to identify qualified prospects or new business development.* Made formal sales presentations and follow-up calls to prospective new business accounts.* Negotiated staffing service contracts and streamlined turnaround time for open positions.* Recruited candidates from diverse resources including: networking; trade shows; professional and alumni associations; local, national and internationally based organizations and employment advisory committees.* Responsible for recruiting designated positions, placing advertisements, reviewing resumes, screening candidates, conducting interviews, recommending prospective candidates, and placing candidate for clients.

Seattle, Wa.

*Assisted with development of all telecommunication service products, and solutions through the creation of marketing programs to target consumer and business channel customers.*Assisted with assessing new opportunities for entry into existing and new markets and creating products offering bundling and pricing plans, and plan distribution strategies for all markets.*Assisted with marketing campaigns and launching plans in coordination with marketing communications, sales, customer service and technical support..*Lead for telecommunication service project related to efficiency, customer retention, growth management, and customer care*Coordinated problem resolution committee - Investigated issues related to telecommunication service contracts, initiated and led problem solving process related to quality of service. *Lead for special pricing process on client sales contracts for non-conforming business client services.

Seattle, Wa.

*Responsible for overall transactional operations of the branch including branch audit, internal security, policy and procedure adherence, monthly branch proofs, branch reports and general ledger review.* Ensured adequate supply of money based on established limits and business needs.*Maintained and monitored various branch reports and controlled expenses.*Developed knowledge of bank products and services and made referrals to sales platform for new and existing customers.*Ensured high quality customer service through effective scheduling and staff motivation.*Managed day-to-day activities of the branch with the responsibility for the direct supervision of the entire staff, generally six to eight employees.*Recruited, selected, hired, and retained high quality employees that understood and utilized bank and corporate sales marketing and operational strategies to ensure the delivery of a broad range of financial products and services.

Bachelor Of Science (Bs), Business Administration And Management, General

Associate Of Arts (Aa), General Studies

Business Administration And Management, General

Graduate, College/University Preparatory