Main Responsibilities- Interviewed business clients (in person and virtually) to analyze their business requirements, made recommendations for improvements to their business processes and operational procedures.- Listened and understood what the customer needs, goals and level of engagement were and used that knowledge to ensure the client received the maximum benefit from our partnership and product while ensuring successful product implementation and use.- Guided clients… Show more Main Responsibilities- Interviewed business clients (in person and virtually) to analyze their business requirements, made recommendations for improvements to their business processes and operational procedures.- Listened and understood what the customer needs, goals and level of engagement were and used that knowledge to ensure the client received the maximum benefit from our partnership and product while ensuring successful product implementation and use.- Guided clients through the Member365 onboarding process, including gathering requirements for membership setup, data import, configuring Member365 portal per client specs and conducting the client training- Collaborated with top management, product support and development teams to solve support issues promptly and efficiently escalating when required, tracking issues and following up with client promptly to ensure client expectations were met and exceeded.- Ensured all information was correctly reported and provided a daily/monthly report to organizational stakeholders.- Participated in the identification of potential opportunities to improve services such as the development of tools, procedures, and reports aimed to increase efficiency.- Provided strong troubleshooting and problem-solving skills to deliver professional service to customers globally.- Streamlined client onboarding process and identified key areas of improvement- Oversaw project to develop the automation of the client onboarding process with respects to large amounts of data, including development and testing of the “Import Tool”- Developed and nurtured relationships with reference customers. Coordinated with sales and marketing to leverage reference customers with marketing collateral and press releases. Show less

- Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality- Acquire data from primary or secondary data sources and maintain databases/data systems- Identify, analyze, and interpret trends or patterns in complex data sets- Filter and “clean” data, and review computer reports and performance indicators to locate and correct code problems- Work closely with management to prioritize business and information… Show more - Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality- Acquire data from primary or secondary data sources and maintain databases/data systems- Identify, analyze, and interpret trends or patterns in complex data sets- Filter and “clean” data, and review computer reports and performance indicators to locate and correct code problems- Work closely with management to prioritize business and information needs- Streamlined client onboarding process and identified key areas of improvement- Oversaw automation of the client onboarding process with respect to large sets of data, including the development of and testing of the “Universal Tool” – an automated process of loading client specific information, which cleaned the data and linked to various applications within the software.- Oversaw a team of 4 Implementation consultants- Training of the new processes and universal tool- Onboarding new clients and introducing them to the software Show less

- Interpret data, analyze results using statistical techniques and provide ongoing reports- Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality- Acquire data from primary or secondary data sources and maintain databases/data systems- Identify, analyze, and interpret trends or patterns in complex data sets- Filter and “clean” data, and review computer reports, printouts, and performance indicators to locate and… Show more - Interpret data, analyze results using statistical techniques and provide ongoing reports- Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality- Acquire data from primary or secondary data sources and maintain databases/data systems- Identify, analyze, and interpret trends or patterns in complex data sets- Filter and “clean” data, and review computer reports, printouts, and performance indicators to locate and correct code problems- Work closely with management to prioritize business and information needs- Locate and define new process improvement opportunities Show less

- Conducted a review of program recipient Business Performance Review (BPR) processes and identified key areas for improvement which facilitated the implementation of several process enhancements and business process re-engineering- Collected, compiled, analyzed and reported program quantitative data to support program delivery, program renovation, business intelligence and ministerial requests- Developed PDF electronic forms (Application) to collect internet/intranet program… Show more - Conducted a review of program recipient Business Performance Review (BPR) processes and identified key areas for improvement which facilitated the implementation of several process enhancements and business process re-engineering- Collected, compiled, analyzed and reported program quantitative data to support program delivery, program renovation, business intelligence and ministerial requests- Developed PDF electronic forms (Application) to collect internet/intranet program data- Maintained database by performing backups, test reports and sample data elements 'checks'- Compile Historical program data, covering fiscal years 1998/99 through to present into master Excel spreadsheet. Process involved identifying/locating, assessing, cleaning/correcting, and verifying data with respect to all Aboriginal Business Development Program (ABDP) recipients/projects across all regions, including all relevant recipient and project profile data elements. Analysis resulted in identifying and quantifying missing data for which Regional Offices will be responsible for populating- Designed and developed research protocols for data sets to be used in economic development program design and management- Provide regional offices with region specific reports related to program activity Show less

- Ensured that all projects are delivered on-time, within scope and within budget- Contributed in the definition of project scope, project charter and objectives, involving all relevant stakeholders ensuring technical feasibility, resource availability and allocation- Developed a detailed project plan to monitor and track progress- Change Management - Managed changes to the project scope, project schedule, and project costs- Successfully managed the relationship with the… Show more - Ensured that all projects are delivered on-time, within scope and within budget- Contributed in the definition of project scope, project charter and objectives, involving all relevant stakeholders ensuring technical feasibility, resource availability and allocation- Developed a detailed project plan to monitor and track progress- Change Management - Managed changes to the project scope, project schedule, and project costs- Successfully managed the relationship with the client, third party vendors and internal stakeholders- Performed risk management to minimize project risks- Created and maintained comprehensive project documentation Show less

- Operated as the single point of contact for any and all matters specific to clients- Developed and maintained strong, long-lasting, trusted advisor relationship with key client stakeholders and executive sponsors- Ensured the timely and successful delivery of our solutions according to customer needs and objectives- Communicated clearly the progress of monthly/quarterly initiatives to internal and external stakeholders- Forecasted and tracked key account metrics-… Show more - Operated as the single point of contact for any and all matters specific to clients- Developed and maintained strong, long-lasting, trusted advisor relationship with key client stakeholders and executive sponsors- Ensured the timely and successful delivery of our solutions according to customer needs and objectives- Communicated clearly the progress of monthly/quarterly initiatives to internal and external stakeholders- Forecasted and tracked key account metrics- Identified and grew opportunities within territory and collaborate with sales teams to ensure growth attainment Show less

- Created monthly performance reports, weekly metrics reports, and weekly surveys.- Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive client’s responsibility of damage, fuel options and vehicle upsells.- Achieved personal sales goals while supporting the goals of the team.- Provided world class customer service by managing the day to day activities in compliance with Hertz’s policies and procedures- Drove… Show more - Created monthly performance reports, weekly metrics reports, and weekly surveys.- Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive client’s responsibility of damage, fuel options and vehicle upsells.- Achieved personal sales goals while supporting the goals of the team.- Provided world class customer service by managing the day to day activities in compliance with Hertz’s policies and procedures- Drove continuous improvement by communicating client feedback to team and engaging in action planning to improve operational performance and client satisfaction. - Developed long lasting client trusted relationships Show less