9+ years in Quality in a well-known biotechnology company ranging from hands on QC laboratory experience in both microbiological & wet chemistry assays to Assay History & Lot release. Past 2 years working as an investigator in Product Quality supporting complaint investigations. Expertise in customer support ranging from training of both internal & external groups, interacting with Manufacturing & discrepancy investigations & closure, and ensuring supplies of necessary medias for all QC labs. Prior experience in Customer Support including a small business, where I increased profitability through analysis of accounts receivable. Enjoy customer interactions & problem solving.