Csr I
CurrentCSR I : •Check to ensure that appropriate changes were made to resolve customers' problems: in issues of billing, due dates, filing, endorsements, and documents. Via phone,assist the customers to provide information about their insurance/services, to take payments, assist in cancelling accounts/refunds, and to obtain any information/letters/verification reguarding insures/agent and/or other.Data entry of customer interactions and transactions, recording details of inquiries, complaints, and comments.Extra: Trained in Front Desk Coverage, Callout Program ( calling insures on expired , missing informion and lapse in insure's policy and Floor Walker (assist in training new CSR's).