- Act as the primary point of contact with internal customers for gathering product requirements- Work with the Application Development Team and QA resources in an Agile environment to deliver a solution that meets customers' needs- Manage the backlog for the development team by prioritizing work based on business needs, criticality, and changing requirements

- Responsible for managing the delivery of products and services- Coordinate implementation activities across internal and external teams- Communicate delivery progress and status to both internal and external stakeholders- Manage the implementation plan and budget- Participate in functional and technical requirements sessions and meetings- Create presentations and requirements documentation

- Worked with clients to understand functional and technical requirements for implementations- Developed and customized applications for projects according to client’s specifications and requirements- Supported and maintained existing customer solutions- Provided technical and functional expertise - Configured and programmed new functionality into company software solutions within the allocated project budget- Participated in client meetings and workshops; responsible for meeting minutes and output documents- Created implementation and project documentation - Provided functional quality assurance on client solutions for overall quality as well as quality of client specific deliverables

- Translated business needs into actionable programming and process steps for developer- Consulted clients regarding implementation best practices- Provided ongoing technical support- Provided system training to client teams- Performed unit and comprehensive testing with system developers for overall functionality and technical quality of deliverables- Defined and updated system tables as required- Ensured systems perform according to client approved specifications- Managed client expectations; raised appropriate issues to project managers and leadership- Created process flows and system specifications- Created and maintained technical and functional documentation

- Managed the day-to-day systems aspects of the benefit plans, voluntary benefit plans, and wellness incentives. This included the interfaces between SAP, Payroll, benefits administrator, and other vendors as appropriate.- Managed the processes for benefits systems interfaces and acted as liaison for benefits, payroll, CIO, third party administrator, and Accenture- Operated as subject matter expert on process workflows between system interfaces and analyzed the impact of plan changes on the various systems- Performed audits of activity on payroll and benefit systems to ensure accuracy of data flow, reporting, and calculation- Assisted with coordinating system testing for key processes - Identified and reported issues on system workflows and follow through to resolution- Partnered with internal/external groups to gather and manage requirements and system interfaces, set priorities, and satisfy business needs- Developed documentation for operational processes and procedures for applications and work processes

- Assisted clients (hospitals, medical facilities, etc) via consulting, training and support, in meeting their risk management information system (RMIS) business objectives through their use of the STARS system- Managed projects throughout all phases of the project life cycle for new and existing clients- Customized the system to assist clients in developing the system to meet their needs- Appointed to implementation team for four new system implementations in one year- Developed complex custom solutions to expand the client’s capabilities in STARS for both data capture and reporting- Gathered and reviewed business requirements for custom development, complex reports and client data issues- Trained clients on how to most effectively use the software, based on their business needs and requirements- Created training and reference materials for clients and new colleagues