Responsible for Business Operations Leadership in the Americas region across multiple financial responsibility areas such as Payroll, Contractor, Non-Labor, Rebalance and Cost Optimization. Translate and implement leadership financial goals into actionable programs for cost optimization, aligning regional goals, toolsets, and standards with global requirements and offering organizations. Analyze and develop process improvements and team alignment. Manage global, remote direct reports. Lead cost optimization efforts to balance business needs against corporate financial goals to meet or exceed annual and quarterly targets.

Lead solution-based transition and transformation teams in delivery of technology services to large, global corporate customers with programs exceeding $5M revenue. Performed Program, Project and PMO Manager roles.Directed teams of technology PMs in planning, governing, and delivering projects aligned to agreed budgets and schedules in a hybrid waterfall-agile environment.Maintained status reporting, risk, issue, and change management governance. Managed large, diverse global, remote teams. Additional Project Management Roles: Data Center migration, operational readiness, process development, and KT.

Utilizing disparate data sources, I developed a global process of compiling and reporting the data together to track, manage and report on system capacity and project demand.Technologies: Sharepoint, MS Office, MS Project, Lotus Notes, Citrix, SDSA

Managed a global team of up to 10 staff and subcontractors which were responsible for transitioning a large project management organization from an in-house to an outsourced solution. Developed global processes, mapped SDLC requirements to CSC GPMF requirements, managed a group of projects which deployed global tools and training to the project management and PMO organizations. Developed project governance procedures. Tracked and reported on project demand.Technologies: SDLC, Sharepoint, MS Office, MS Project, Lotus Notes, Yantra

Performed Sr. System Engineer duties in Email systems, Wintel and Unix (AIX and Linux). Managed Wintel, Unix, Novell, Storage, Network and Telecom teams supporting over 300 servers in an on-site data center. Managed a data center virtualization and consolidation effort. Architected disaster recovery, I.T. processes and procedures, and the technology for the ForemostSTAR distributed application. Participated in auditing and testing, business continuity planning, system risk assessment and technical writing. Designed an infrastructure allowing fail-over to another physical building for mission critical servers and applications. Acted as a technical change control review and approver. Led situation and outage management activities. Performed 3rd party vendor management and cross-functional coordination and project planning between the business and I.T.. In my capacity as Global IT PMO Manager with Zurich, I managed a global team of PMO staff and implemented a global CITO governance process, as well as designing, tailoring and implementing a global SDLC model.PMO Manager Technologies: SDLC, Sharepoint, MS Office, MS Project, Lotus NotesIT Manager / Sr. Systems Engineer / Architect Technologies:Technologies: Apache, Tomcat, Siteminder, MQ Series, CICS, HTML, ASP, ADO, LDAP, SQL, Crystal Reports, Remedy, Planview, VMWare, EMC SAN, Websphere, AIX, Redhat Linux, Solaris, Windows 2000 Server, Windows NT Server, Active Directory, MS Exchange Server, HACMP, Visual Basic, Citrix Server, DNS, DHCP, WINS, MS Office, MS Project, MS Visio, IIS, ISA

Performed 24 / 7 support of over 200 distributed servers including Windows NT, Novell Netware, HP Unix and IBM AIX platforms. Led disaster recovery planning and recovery efforts.Managed the Wintel, Email and Unix teams. Performed as a change agent and approver.Designated as the solution broker and technical coordinator between technical teams, Executive Management, 3rd Party Vendors and the Situation Management Team during incident / outages situations to coordinate efforts, drive resolutions, provide management escalations and communications in order to restore service quickly, properly document restoration activities and direct restoration efforts.Team lead and technical architect, providing strategic direction, critical situation management, process improvement, work prioritization / approval, technical writing, and acting as a cross-team and cross-organizational solution broker.Technologies: Windows NT Server, Novell Netware, HP Unix, MS Exchange Server, MS Mail Server, POP3, HTML, DNS, DHCP, WINS, Active Directory, Remote Access Server, Citrix Server, Health Care Applications support, MS Office, MS Visio, IIS, SMS