Lisa Davidson Email and Phone Number

I managed the day to day operations across the Pre-employment Screening function ensuring operational excellence, innovation and a valued service to the client. Responsibilities include:• Team management (weekly update meetings, holiday, sickness, discipline, resourcing needs)• Team performance, including reviews, development and objective setting• Management of all third party providers to ensure KPIs are set and delivered• Design and implement process/policy improvements• Point of contact for Pre-employment Screening related escalations for internal and external stakeholders• Provide pricing to internal stakeholders for Pre-employment Screening services• MI reporting • Invoice reconciliation• Train internal and external stakeholders on Pre-employment Screening processes / legislation• Point of contact for right to work queries• Document management

Managed the day to day operations of the Pre-employment Screening function for contractors and temporary workers across a number of Resource Solutions’ key accounts. Responsibilities include:• Management of service delivery, ensuring all SLAs and KPIs are met• Support team management• Process review and improvement across all activities to ensure consistent standards are met and maintained across the function• Conduct audits on all candidate screening files and conduct vendor audits in line with contractual obligations• MI reporting• Invoice reconciliation• Training on pre-employment Screening processes / legislation

July 2011 - July 2012 - Senior Screening CoordinatorOctober 2009 - July 2011 - Screening Coordinator