Lisa Deckard Email & Phone Number

Bryant, Ar, Us

Benton, Arkansas

Draft retainer agreements, motions, orders, and correspondence utilizing proper templates.• Manage deposits, set up payment plans for clients, and have implemented billing system.• Handle full cycle of expungements from initial contact to final judgement of expungement.• File motions, orders, plea and arraignments, entry of appearance, entry and waivers through the eFlex system were available and if not they are emailed or faxed.• Responsible for ordering office supplies, maintenance on office machines, and computers.• Manage all legal documents and correspondence with strict confidence.• Work independently in the office during this time while the attorney is working from home due to Covid-19. We communicate via Zoom, google hangouts, text message and phone.• Coordinate Zoom meetings between attorney and courts and clients. • Open and close the office, answer the phones, set up and retrieve voice mail.• Communicate with clients to set up payment plans, new court dates, and any other information. • Travel with attorney to various counties around the state to assist in trial in any way possible.• Coordinate with partner attorneys to set up trial meetings.

Little Rock, Ar

• Report to Operations manager in Brentwood, TN as well as manage & support 3-5 designers and a design center manager.• Responsible for reconciling business at the end of the day, creating daily folders to reflect sales made, delivery completed, merchandise to be replenished, deposits, petty cash etc.• Created spreadsheet to keep track of designer iPads, Surface Pro, users names, passwords, security codes, • Complied data from reports to keep designers and design center manager updated on what was being shipped, estimated times of delivery to the warehouse and then to the client. • Responsible for inventory control. Took this location from $30000.00 in unaccounted inventory to $500.00 in write offs in 3 months.• Implemented customer service best practices in our location to handle the large volume of customer service issues we were presented with after regional customer service center was reassigned. I worked with each client to make sure they are satisfied with their investment and we have gained a life long relationship. The customer service issues have dwindled to a few minor touch ups per month.• Coordinate in home deliveries with contracted delivery facility to handle all deliveries in the state of Arkansas.• Responsible for ordering and tracking drop ship deliveries across the United States.• Meet with designers individually on a weekly basis to coordinate deliveries, get updated information on client’s new construction, remodel. • Coordinate shipping and receiving of raw materials to custom workrooms across the US for custom art, furniture and hardware, custom pillows and window treatments.Manage front desk receptionist.

Little Rock, Arkansas, United States

Reported to Operations Manager in Franklin, TN as well as managed & supported 10 agents in the Little Rock office as well as 10 agents across Arkansas. Tracked COGS, expenses and sales materials.* Responsible for the office from ordering supplies for office, kitchen and copiers, establishing organized office schematics of desks, file cabinets, keys, phone extensions to managing LAN room, laptop reimage, on boarding new reps and managing personal assistants.* Manage phone system and voice mail system, programming extensions, switching extensions at the main box, setting up after hour's automated attendant and setting up automated attendant for business hours. (depending on management, answered phones)* Compliance responsibilities include monitoring incoming and outgoing correspondence both mail and faxes, purging expired media, shredding all documents with client information, keeping client files locked when not in use, shipping files to off-site storage, reporting complaints, and monitoring COGs.* Documented and Deposited all monetary funding up to $500K. Using the AOC (Administrative Office Cashiering) system and JPMorgan's ITMS system, checks coming into the office from clients are deposited directly into life, annuity or brokerage accounts and filed by month for compliance review.* Use proprietary software to track progress of the application through the underwriting process, gather any requirements needed to issue policy, provide agent with outstanding post issue requirements when policy is delivered.* Image post issue requirements into the case and deposit any money required to place policy.* Process new PA's (personal assistants), establishing employee numbers, monitoring on line training and establishing Oasis account (off site "temp" agency) for all agents in Arkansas. Estimated number of PA's at any given time was 10-14.