Lisa Dehart Email & Phone Number

Battle Creek, Michigan, United States

Battle Creek, MI

• Manager of Consumer Communication - Responsible for reporting consumer comments and influencing product and promotion opportunities for all Cookies, Pop-Tarts and Fruit Snacks products.
• Strongly advocate for the consumer by leveraging actionable consumer insights across multiple touch points including social media channels and call center, which led to an average of 15% reduction in consumer complaints
• Efficiently manage product recalls by creating a consumer crisis toolkit for Consumer Affairs, social media and call center to follow in times of product and promotion recalls
• Develop and lead training of 60+ call center personnel on our products, promotions, ingredients and nutrition as well as how to deliver the best brand service to our consumers
• Respond to consumer complaints with my managed brands within 2 days
• Perform lab analysis on all returned samples with foreign materials within 24 hours

• Interpreted data for all Food Diagnostic Research to provide focus for product development opportunities
• Analyzed and reported on sensory data for Statistics department to improve quality of products
• Wrote, analyzed and published marketing-related surveys on-line
• Collaborated with external testing facilities and Sensory Scientists to coordinate sensory testing
• Led and trained a 12-member team of sensory panelists for taste-testing food to provide focus on development work for new and established products
• Collected and provided actionable insights on qualitative and quantitative product stability data leading to improved product shelf life

Yellow Springs, Ohio

• Applications Chemist for Food and Health Equipment Manufacturer.
• Interfaced with customers to develop testing methods on YSI’s instruments
• Published papers on glutamate analysis in foods, as well as on a new method of analyzing sugar in foods, presented findings at The Institute of Food Technology and Sugar Processing Research Institute
• Published additional technical papers and application notes involving the use of analytical equipment
• Developed new methods to measure choline, glutamate and glutamine using immobilized enzyme technology
• Provided real time technical support for customers with urgent instrumentation problems

Bs, Food Science

Activities and Societies: Residence Hall Board - 2 years; Secretary, PublicityConcentration of studies in chemistry, biology, nutrition.

Education record