Lisa Dick Email & Phone Number

Vancouver, Canada Area

Vancouver, Canada Area

Managing a high performing team of direct reports responsible for the end to end recruitment process across Canada for opportunities ranging from entry level to Senior Executive in the areas of Commercial Banking, Retail Banking, Call Centre, Project Management, Service Delivery, Graduate Recruitment, Global Banking and Markets and Head Office positions. Provide daily leadership, mentoring, and direction to team to ensure outstanding performance. Consistently one of the top performing recruitment teams across HSBC Globally since 2013.Create a leadership culture which focuses on nurturing and development in order to ensure retention of new hires and reduction of attritionConstantly innovating to improve operational efficiency in order to drive and exceed all SLA’s. Partner with hiring leaders in intake and sourcing strategy sessions to provide consultative and innovative recruitment strategies and human capital solutions to attract high potential talent.Mentor hiring leaders on behavioral interview techniques and interview strategies.Manage a large volume of both internal and external searches and provide leadership guidance on best practices, immigration and visa processing, compliance, multi-channel direct sourcing strategies, and competitive external marketplace intelligence.Facilitated training in time management and requisition workload planning with all staff in the Vancouver office including setting up a formal to do list template and process for better communication and productivity across the team.Created and implemented new interview guides and processes for Retail Banking. Facilitated the training for the new process across the Canadian Branch Network as well as the Canadian Recruitment team.Instrumental in helping create new reports than help ensure the recruitment teams have the information required to consistently meet and exceed SLA’s.Maintain and foster relationships with third-party recruitment firm partners.

Vancouver, Canada Area

Manage the full recruitment process across Canada for roles ranging from entry level to senior management. Collaborate with hiring managers to set realistic expectations and build successful recruitment plans. Maintain strong relationships with the HR Relationship Management team, hiring managers, and candidates to select, develop, and place qualified employees. • Garnered a reputation for providing an outstanding beginning to end experience• Maintain an average of 34 days from posting to offer• Manage on average of 30 to 38 open positions at any one time• Fill 20 to 24 positions per month• Employ sourcing skills to identify passive candidates utilizing various media sources, such as: LinkedIn, CareerBuilder, and other internet and social media sources

Vancouver, Canada Area

Managed all operations for 2 stores, which totaled 13,000 sq ft in retail space. Ensured all company policy and procedures were enforced and adhered to. Oversaw the creation, implementation, and updates of store procedure manuals and marketing materials for the front sales areas and the fish rooms. Trained and coached store managers in sales, recruitment, and management. Supervised the hiring, evaluating, and terminating of all store personnel, while maintaining sufficient staffing levels of both salaried and hourly employees. Provided all scheduling, stock purchasing, wage cost management, and biweekly payroll for 25 to 30 staff members. Analyzed performance data (financial, sales, and activity reports) to monitor and measure productivity, goal progression, and activity levels. • Built an engaged management team culture that exemplified the company values• Cut operating costs by more than 30% by evaluating company expenditures and implementing policies that cut unnecessary spending, theft, and staffing costs• Created and implemented HR policies that reduced sick days and overtime, and improved communication between staff and management

Sydney, Australia

Utilized social media, technology, networking, and creative advertising techniques to locate and source hard to find candidates. Managed the sourcing database and personnel to guarantee adherence to company policies. Placed cold calls to HR advisors in a professional manner to be successfully patched through to senior management. Processed orders, identified client needs through strategic questioning, and fulfilled those needs with screened candidates. Ensured a high level of customer service by placing consistent quality control and follow up calls with clients. • Serviced a broad range of clients from small businesses to Fortune 500 companies• Successfully recruited across several industries in a highly skill-short market• Created effective marketing pieces and ad copies to generate new business and attract candidates

Sydney, Australia

Managed all aspects of operation for the Sydney branch and provided HR consulting related to staff recruitment, retention, and management. Trained, mentored, and supervised a team of 4 staff members. Ensured ISO standards were maintained and exceeded. Utilized social media, creative advertising, technology, and networking to source hard to find candidates. • Successfully recruited across several industries in a market where there was a high skill shortage level• Acquired and maintained both temporary and permanent recruitment accounts for the company

Vancouver Bc

Motivated, trained, managed, and mentored a team of 5 staff members. Generated a client base and troubleshot issues with client accounts. Provided human resources consulting concerning staff recruitment, retention, and management, and served as the key trainer for the professional sales courses. Built and maintained a high level of client relations to ensure repeat business. Constantly reversed stagnant sales in challenging markets while consistently meeting and exceeding aggressive sales targets.• Recognized as Top Sales Rep company wide• Increased sales and order flow by 100% over 3 years• Managed 50% of the accounts for a 5 person team• Maintained 60% close ratio• Procured 1 order for every 2 marketing calls

Vancouver, Canada Area

Promoted staffing services through direct sale, business to business, and telephone marketing. Ensured a high level of customer service by placing consistent quality control calls and following up with clients. Received orders, deciphered client needs using strategic questioning, and fulfilled those needs with screened candidates. Screened, interviewed, and reference checked candidates for entry level to executive level positions. Placed cold calls to HR advisors to reach senior management. Created client and candidate profiles. Maintained the company database and monitored the department’s adherence to company policies.• Secured 1 order for every 10 marketing calls• Increased sales and order flow by 35% over 2 years• Created effective marketing pieces and ad copy to generate new business and attract candidates

Vancouver, Canada Area

Served as a Team Leader and oversaw employee motivation, training, and administration duties. Recruited, supervised, and trained more than 300 staff members in 10 years. Provided broad-based instruction, spanning from entry level courses to leadership training.• Promoted 3 times within 4 years• Noted as one of the first females in Canada to join a combat arms trade• First female soldier in Canada to successfully complete the Armoured Corps, QL3 and QL4 Trades Trainings, and was ranked as 1st in both courses• Second female soldier in Canada to complete the Armoured Corps QL6A (Sergeant’s course), and ranked 3rd in the course