Lisa D. Email & Phone Number

North Manchester, In, Us

North Manchester, In

•Review, verify, and process invoices and expense reports in a timely manner, ensuring accuracy and compliance with company policies•Prepare and execute payments to vendors and suppliers, including checks, electronic transfers, and ACH payments•Maintain and update vendor records, including contact information and payment terms. Resolve vendor inquiries and discrepancies promptly•Reconcile accounts payable to the general ledger on a regular basis, ensuring accuracy and completeness•Track and manage employee expense reports, ensuring adherence to company policies and processing reimbursement in a timely manner•Ensure all payments are compliant with company policies, tax regulations, and internal controls.•Maintain organized and accurate records of all transactions, invoices, and payments. Ensure proper documentation is available for audits•Assist in preparing reports and summaries for management, including aging reports, cash flow forecasts, and monthly financial statements.•Investigate and resolve discrepancies and disputes related to invoices, payments, or vendor accounts•Identify opportunities for process improvements and implement changes to enhance efficiency and accuracy in the accounts payable function•Utilize Sage 100 to process transactions, manage vendor accounts, and generate reports

Winona Lake, Indiana, United States

· Multi-state payroll processing for over 100 employees on a weekly basis· Accounts Payable Invoice Processing and Payment for over 100 regular vendors on aweekly basis via check and ACH payments· General Ledger Journal Entries and Account Reconciliations for financial reporting· Bank Reconciliation and cash deposits daily· Filed Monthly, Quarterly, and Annual Sales Tax Returns and maintained strict compliance with changing laws, regulations, and filing frequencies· 1099 Processing and Filing· Completed Quarterly and Annual Tax Reporting by reconciling information and making changes· Calculated Shareholder fringes for W-2 reporting· Prepared, verified, and delivered all W-2 statements to employees on time· Completed Quarterly and Annual Tax Reporting by reconciling information and making changes· Calculated fringes benefits for W-2 reporting· Prepared, verified, and delivered all W-2 statements to employees on time· Completed Quarterly and Annual Tax Reporting by reconciling information and making changes· Prepared, verified, and delivered all W-2 statements to employees on time· Performed al month end Journal Entries and Accruals for Payroll and Accounts Payable· Calculated and paid monthly and quarterly Sales Commissions for both inside employees and outside vendors· Served as back up for Accounts Receivable Accountant, processing invoices and payments received via check, ACH, and Wire Transfers daily· Obtained Certification as Qualified ISO 9001 Internal Auditor· Maintained all records for Capital Expenditure projects

Elkhart, Indiana, United States; Remote

·Promoted to Payroll Customer Support Representative in April 2021, and to Tax Compliance Consultant in November 2021 because of demonstrated initiative, leadership, and technical skills·Utilized Salesforce to track and resolve client issues·Created, imported, and posted cash collection files for client tax liabilities in MasterTax·Reviewed and remitted timely client tax liability payments, payment coupons, and returns to appropriate agencies on the federal, state, and local level on a daily, weekly, monthly, quarterly, and annual basis·Worked directly with government agencies to register clients for new tax accounts, close existing accounts, or resolve tax issues·Watched for updates to maintain compliance with tax laws·Documented and followed up on all client calls and correspondence until a satisfactory resolution was reached by establishing a course of action for over 200 clients while maintaining SLA of +98% resulting in high-level of client satisfaction, while working both on site and remotely·Configured new earnings, deduction, vendor, and tax codes for clients·Completed all ACA, W-2, and 1099 form mailings and shipments for over 200 clients prior to the federal deadline·Collaborated with 40 assigned clients for all year end responsibilities, questions, and issues·Assisted with tax adjustments, amendments, and W-2C’s to accurately and timely file tax returns and ensure compliance with federal, state, and local payroll, wage, and hour laws·Worked as a team to accurately process over 200 payrolls for clients on a weekly basis, with payrolls ranging from 1-10,000 employees within all 50 states and Japan on various schedules of weekly, biweekly, semi-monthly, monthly, and supplemental payrolls·Ensured all vendor, garnishment, tax levy, and child support payments paid via check or electronically·Researched banking and funding questions regarding deductions, checks, and ACH transactions; processed ACH recalls, stop payments, void checks, and invoicing

Wabash, Indiana, United States

· Answered questions related to payroll· Worked closely with Human Resources to be sure all payroll information is accurate· Accepted changes to files from Human Resources· Entered all tax information for new employees and changes to current employees· Assigned General Ledger account to each employee· Entered all 401K and HSA information and changes for employees into Ascentis· Processed multi-state payroll for over 800 employees on a biweekly basis· Processed extra pays or deductions through Ascentis· Processed multi-state payroll for Doctors on varying pay scales and contract agreements· Calculated Co-Management earnings for all doctors within the practice’s 57+ locations based oncontractual agreements and ensure that these amounts are paid in a timely manner· Calculated Doctor payroll amounts based on contractual agreements on biweekly or monthly basis· Calculated and pay monthly, quarterly, and annual bonuses earned by employees and doctors on avariety of scales and factors· Calculated annual raises for all employees· Researched and analyzed data and prepare General Ledger journal entries for all payroll transactions· Calculated Shareholder fringes for W-2 reporting· Annually reconciled Doctor production and payments and calculated annual bonuses due based oncontractual agreements· Created annual payroll budget for all staff, doctors, and shareholders· Utilized Excel to complete tasks within this role, with a strong emphasis on pivot tables and multiplelinked files· Advanced knowledge and use of Ascentis, NovaTime, and SAGE Payroll and Accounting software

Honolulu, Hawaii

· Processed Payroll for 3 companies with 1500 employees using KRONOS and ADP and other proprietary software systems· Researched and analyzed payroll data to produce reports and balance the General Ledger accounts· Setup and maintained databases, Excel spreadsheets, and files for reports, letters, notices, and instructions· Collected, coded, and verified timesheets for employees on a bi-weekly schedule with zero errors identified during external audit· Verified accuracy of employee benefit deductions and wage garnishments ensuring respective entities were paid in a timely manner with zero errors · Notified employees of outstanding benefit payment debts via mail; collected arrears for benefit payments, and processed payments in the ADP system ensuring 100% accurate tracking on the account’s balance due· Analyzed existing procedures and current federal, state, and organizational policy/laws to identify areas for process improvements; created local payroll office operating procedure manual that standardized duties, responsibilities, and instructions for task completions which increased office efficiency by 30%· Assisted with the Worker’s Compensations Buyback program by auditing the leave request information against the Time Analysis and Certification and Election Form; identified 5 audit fail points and returned contracts to Human Resources for corrections leading to a 20% decrease delay in processing agreements· Promoted and awarded Regional Employee of the Quarter for demonstrated performance excellence

Aiea, Hawaii

· Supervised daily shift operations for up to 10 Call Center Customer Service Representatives· Maintained attendance logs, staffing levels, and time-off approvals; resolved complex and escalated customer questions/concerns/issues· Conducted professional development and new-employee training to enhance service operations· Conducted over 40 hours of employee development through side-by-side coaching and silent monitoring of customer calls· Provided performance feedback and improvement plans that included enhancement goals for struggling representatives· Increased department performance review average by 10%· Implemented motivational employee rewards programs that included individual and team incentives, contests, and productivity awards that led to a 10% increase in productivity and customer satisfaction rates· Identified staffing shortfalls to management immediately mitigating the risk of productivity loss from manpower shortages· Trained 15 new employees with a focus on company/department policies and procedures and call center best practices, ensuring that sales, operational, and productivity standards were met or exceeded on a monthly basis