Lisa Fields Email & Phone Number

•Provide Customer Service/Inside Sales support for aluminum sheet, plate and extrusion for all Boeing commercial airline orders.•Provide in-depth troubleshooting and problem solving with any and all internal departments such as procurement for material issues and our warehouses for shipping issues. •Interact with Boeing contract administration, Boeing buyers and Boeing Finance.•Provide customer order entry expertise in commitment to achieving overall department and company goals.•Supply accurate information regarding availability and cost of product.•Proactively research items that are shipping directly from the mill to ensure on time delivery to customer.•Manage time effectively, meet personal goals and work effectively with other members of the sales team.•6-S focal for team which would include performing internal and cross departmental audits, keeping department 6S board updated and ensuring that 26 team members are adhering to the lean standards.•Familiar with and participated in AS9100 internal and external audits.

Serve as first point of contact to provide product information and support via email, WebEx support sessions and telephone. Perform a wide range of office functions such as managing and updating support database, ordering office supplies, coordinating employee events and other special projects as needed.•Analyzed software application problems and recommended corrective action.•Created and maintained solutions for our knowledge base system to help customers with troubleshooting activities, resulting in a lower call volume.•Began as an Administrative Assistant; promoted to Product Support Representative within a year for outstanding ability to quickly adapt to product services and evolving business needs.•Researched, created and maintained a master list of finance companies throughout the United States to generate leads for our Inside Sales team.• Responsible for generating monthly billing statements for seventeen national finance companies with a high degree of accuracy and efficiency.

Provided administrative support for a third party administrator which processed medical, dental and vision claims for approximately 30 clients. Collected insurance data from clients and doctors to accurately process claims. Prepared and generated monthly client reimbursement reports.•Successfully learned dental, vision and medical codes to accurately process 50-100 claims daily.•Organized and maintained filing system to promote office efficiencies.