Provide executive level support to the Vice President and General Manager of the Midwest and nine direct reports with the ability to improve procedures and meet deadlines. • Liaison between field staff and headquarters departments • Assist in managing projects.• Prepare, manage and plan division revenue generating programs with weekly tracking / recognition to drive top line sales.• Maintain calendar – plan and schedule meetings, teleconferences, webinars and travel.• Organized creative / enjoyable meetings, teambuilding, and recognition events for 30 attendees; secured venues, negotiated favorable rates and effectively ensure events run smoothly.• Research, prepare and perform in-depth analysis of various reports (financial, productivity, efficiency, etc.).• Oversee accurate and timely reporting for the Midwest Division.• Administer Rewards program throughout the Midwest Division; continue to improve higher participation of the program. • Prepare PowerPoint presentations, webinars and recognition events.• Review and monitor for compliance all expense reports; communicate revisions where needed (coding, descriptions, compliance with reimbursable / non-reimbursable items, etc.).• Provide support and direction to branch operations during transitions.• Work with clients and/or associate to resolve escalated issues. Follow-up for appropriate length of time to ensure satisfactory resolution. Escalate when necessary.• Provide backup support for other VPs as needed / requested to cover vacations, special projects and/or reports.

Delivered high-level administrative support to the President and 5 Vice Presidents, developed business communications, managed schedules, advertising campaigns, budgets, and event coordination. • Managed marketing campaigns, proposals, RFIs, RFPs and presentations for clients/prospects from creation to delivery. • Maintain calendar – plan and schedule meetings, teleconferences, webinars, travel, quarterly client business reviews and prospect meetings. • Event Planning – responsible for division travel, schedules, venue, hotel liaison, catering selection and entertainment. • Coordinate tradeshow registrations, travel arrangements, meeting schedules, dinners, entertainment and budgets for 13+ tradeshows yearly. • Maintain content for division intranet database. • Developed a tracking system for all customer/vendor contracts. • Generate quarterly analytics for 43 pharmaceutical manufacturers quantifying their returns data and service levels as well as ad hoc reporting as required by the business requirements. • Assist in managing projects as needed.

Provide administrative support to the president/CEO and serve as a liaison to 7 internal and 6 remote staff. • Answer phones, Process Mail, Assist with Personal Lines changes, rating, Spreadsheet preparation for Clients, Assist in Commercial Lines with Certificates, Surplus Lines filing• Organize office functions, office filing, maintain office calendar, process agency licensing for the agency as well as 12 agents and maintain all appointments with the individual carriers. • Ensure that all office machines are in proper working order and assist in trouble shooting any computer problems• Ordering of office supplies• Organize office functions, including Holiday Parties, office luncheons and office meetings.• Advertising for new hires, available building space, and Agency ads. • Reviewing resumes and interviewing of prospective new hires• Organize and Marketing mailings several times per year. • Manage the overall work performance of the office staff• Coordinate 7 remote users to ensure they are current on all office policies and procedures• Report directly with the president and vice-president on any office needs or problems. • Initial contact for Computer problems• Coordinate new computer program installs• Troubleshoot workstation problems• Maintain tenant leases, rent increases, collections, utility billings and assist in the leasing of warehouse space to new tenants. • Maintain tenant leases, rent increases, collections, supervise tenant build-outs; arrange maintenance repairs and yearly inspections as well as trouble shooting any building problems.