• Conducted detailed assessments of insider threats identified by security systems• Created content (algorithms & watchlists) and monitoring for: Asset Protection, Compliance, Fraud, Incident Response, and Threat Intelligence Teams.• Contributed to the identification and selection of security applications for AT&T Chief Security Office's Insider Threat program as part of a three-person team• Regularly conduct presentations on Insider Threat matters for Security and Government operations at AT&T.• Managed implementation, development, and operation of Insider Threat User Entity Behavior Analytics (UEBA) and Deception Tools in lab and production• Provided internal project reporting to CSO executive leadership• Successfully assessed and addressed business needs for tool integration• Worked closely with cross-functional Security Office departments to formulate cohesive approaches for securing corporate assets• Ensured seamless integration of enhanced security measures into existing framework• Facilitated adherence to company's security policies, practices, and legal obligations• Offered comprehensive analysis to management about how theft, destruction, alteration or denial of information have adverse effects on the business• Collaborated with various stakeholders such as vendors, application development and technical support staff, and clients.

• Developed innovative self-care applications and optimized operational workflows• Formulated detailed business cases encompassing problems identification, objective setting, advantage determination and prospects exploration to highlight the priority of attaining lasting expense reductions.• Analyzed available self-care choices and implemented enhancements for improved user experience• Suggested enhancements for improving existing care tools by integrating digital self-care options• Spearheaded the formulation of effective strategies to drive digital adoption and successfully implemented measures to reduce phone calls, store visits, and enhance online transactions.• Crafted plans to expand digital usage across various offerings and support channels, resulting in increased customer engagement.• Facilitated cross-functional collaboration and accountability through implementation of an operational framework.• Collaborated with key stakeholders to implement channel and business group initiatives in alignment with the digital adoption strategy, ensuring successful implementation and measurable improvements.• Identified opportunities to enhance end-to-end customer experience based on the analysis of data from Social Media, forums, and Chat.

Utilize Microsoft Word, Excel and Access on a daily basisUtilize Aderant, Legal Exchange, Legal-X, Tymetrix 360 and Serengeti programs to generate spreadsheets and reports regarding client billing Confer with in-house clients and staff to assess payment cyclesEvaluate revenue cyclesAddress AR collection and billing issuesConfer with clients and vendors to resolve billing inquiriesMember of the firm IT CommitteeTrain new staff on firm software