Lisa Francis Email and Phone Number

Experienced individual within the customer service and more recently data analyst environment. Having created and managed my own customer facing business, I understand the importance of delivering excellent customer service. Working within escalations and complaints for BT, I have demonstrated an ability to deliver exceptional customer service both internally & externally. Liaising with Openreach and our partners to find resolution.I am reliable, accountable and self-motivated and have proven myself to be trustworthy and diplomatic with commercially sensitive information.I demonstrate attention to detail and understand the importance of quality measures and remain effective under pressure with the ability to meet challenging targets.I am positive and enthusiastic and an effective communicator at all levels with excellent interpersonal