Lisa Marlow Email & Phone Number

Detroit, Mi, Us

Detroit, Mi, Us

Troy, Michigan, United States

●Defined the organization’s strategic direction, driving the creation of Trion’s mission and vision statements, establishing the company’s “People, Process, and Product” strategic framework, developing key priorities and objectives, and implementing Trion’s inaugural strategic and tactical plan.●Established a culture of accountability: Developed and implemented a performance management system, cascading the organization’s goals to leaders and employees and tying incentive pay to SMART goal performance. Moved anniversary date-based performance assessments to a focal review date. ●Spearheaded employee satisfaction initiatives, implementing the organization’s “People First” strategy to attract and retain top talent. Led recruitment and retention strategies that resulted in best-in-class employee satisfaction scores. ●Drove the company’s Top Workplaces Survey engagement score 7 points to 88.4 while increasing employee survey participation from 74% to 85%. Created a healthy workplace culture by implementing an employee recognition program, a customized mentoring program, health and well-being initiatives, and individualized training plans concentrating on both technical competency and soft skills development. ●Built an environment of trust, establishing avenues for safe and open dialogue by increasing communication between leaders and employees through skip-level meetings and executive-led focus groups to drive “Communication and Shared Vision” scores to the top three most appreciated categories – an 83% success rate. ●Improved customer satisfaction and decreased client churn rate from 5% to 1%:››Streamlined client offerings, outsourced repetitive tasks, eliminated workflow variation and standardized processes to improve efficiency and effectiveness.››Established effective communication course curriculum for employees to improve customer experience and loyalty.

Livonia, Michigan, United States

●Developed annual strategic plan by evaluating local and national markets, tracking and translating emerging healthcare trends, and identifying short- and long-term strategies and operational initiatives to drive the organization to a 5% increase in operating margin. ●Achieved incremental revenue in excess of $15M by developing and implementing innovative services and programs targeting a broader, more diverse population and expanding Trinity’s footprint to new markets. ●Spearheaded business plan development for strategic projects, increasing market share from 14% to 19%, and redefining Trinity Health in the market: $90M new patient tower and emergency center; $9M outpatient surgery center; and $80M free-standing medical/surgical/imaging center.●Managed cross-functional teams to implement $95M physician network plan improving patient convenience and access by adding 68 providers and expanding to five new geographies.●Employed Lean Six Sigma and performance improvement techniques to streamline and minimize process variability, improve efficiency, and reduce costs.●Executed mergers and acquisitions to achieve a 40% increase in the number of employed primary and specialty care physicians, resulting in 25,000 incremental covered patient lives. ●Led divestiture due diligence to eliminate program redundancies and reduce expenses in excess of $1M.●Directed physician outreach team to realize 80% network integrity by forming and fostering physician relationships to increase utilization of hospital services.●Demonstrated 30% improvement converting leads to patients using digital marketing platform adding 200 incremental surgeries per year, $200,000 in revenue, and creating the highest volume bariatric surgery program in Michigan.

Livonia, Michigan, United States

●Directed cancer center, infusion center, and radiation oncology center operations, generating $20M in revenue.●Led a team of 25 - including clinical staff and physicians: Improved colleague engagement through empowerment-based leadership style.●Managed all business activities including budgeting, revenue and expense reporting, forecasting, marketing, and human resources.

Bachelor Of Science - Bs, Dietetics And Clinical Nutrition Services

College of Human Ecology

Doctorate- Abd, Management Of Engineering And Technology

School of Business and Technology Management GPA 3.94

Certified Lean Six Sigma Black Belt

180 education hours

Master'S Degree, Interdisciplinary Technology

College of Technology Specialization: Education and Research GPA 3.8

Dietetics Internship/Registered Dietitian