Lisa Gomes Email and Phone Number

Supervise a customer service staff to meet customer expectations, and ensures that customers are retained, satisfied & fulfilled.• Build and Maintain successful relationships with all internal and external clients.• Recommend operational process/system efficiencies. • Analyze volumes against staffing levels to ensure appropriate resources secured.• Peer leader, subject matter expert, facilitator of knowledge sharing with other Managers and across other Departments.• Participation in and support of team, function, company and/or Service Delivery projects/initiatives.• Is able to constructively communicate difficult messages both verbally and in writing.• Timely completion of and compliance with corporate performance management process.• Foster and maintain excellent team morale (scheduled events and team building).• Lead and/or participate in weekly team meetings ensuring all company and client topics are addressed. • Ability to determine client business requirements (system and process-related) and translate them into actionable implementation plans in order to launch new client(s), brand(s), salesforce(s), etc.

Organized and plan promotional dinner meetings for the pharmaceutical industry.• Experienced in the launch of several new Pharmaceutical client (external)• Assisted with the set up of new client projects (internal)• Accountable for weekly & daily reports to Supervisors/Operations manager& Senior Director of Operations • Responsible for coordinating Medical Education Programs, promotional dinner meetings for various Pharmaceutical companies• Work with vendors to prepare menus/audio-visual, review contracts and negotiate pricing• Conduct high-level customer service in an extremely fast paced work environment• Serve as direct point of contact for over 300 doctors, nurses and Key Opinion Leaders• Scheduling/coordinating newspaper advertising online and print.