Lisa Grinham Email & Phone Number

Farmborough Heights

Coastal Lakes College

Hydrotherapy Team member supporting the students emotional and physical well being with the implementation of specific programs to support individual needs. Special Needs Education Assistant supporting students with Complex behaviours to achieve their educational goals.

Subiaco

Providing quality care and supervision for children during the hours before and after school where parents are unavailable due to work commitments.

Various Locations

• To provide supervision of bar service and wait staff at wedding ceremonies in varying outdoor locations.
• Providing a high level of customer service including greeting guests and ensuring the bridal party’s needs are looked after.
• Overseeing and assisting in the set-up of bar and ceremony equipment within strict time requirements.
• Overseeing and assisting with the service of drinks including tray service.
• Supervising wait staff, while working as part of the team.
• Ensuring Responsible Service of Alcohol guidelines are adhered to.

Frenchs Forest

• Whilst fulfilling my position as Front Office Coordinator my role was increased to support the HR and Marketing Departments due to my excellent time management skills and work ethic, this became a very busy and.
• First point of contact for the support centre and delegation of communication to relevant dept.
• Customer Care program officer. Once my experience and ability was recognised in this area I was given full authority to coordinate the resolution process with the customer themselves and the store involved.
• Involved directly in the implementation and running of the 'Green Apron program' a staff recognition project aimed at boosting morale and providing direction for promising staff members at all levels within the company.
• Coordination of weekly mailing bags for the 200 stores involving communication with the relevant courier companies and the stores themselves. I designed a proposal to streamline this process whilst also benefitting the.
• Liaison with affiliated travel company and coordination of travel and accommodation itineraries for domestic and international company members on a daily basis. In supporting HR i would be responsible to source and.

Brookvale

• Increased sales and profitability-Achieving set targets/ budgets on an hourly, weekly, monthly basis.
• Staff management and leadership-Management/ supervision of up to 30 staff members at a time and 100 staff members in total.
• Promotion from Manager in Training (4IC)to Assistant Manager (2IC) after 2 weeks due to my commitment, proven experience and work ethic.
• Motivation, training, recruitment- providing extensive ongoing training and support to maintain a motivated working environment and staff's ongoing personal development.
• Rostering to achieve desired company outcome whilst working within budget limitations - maintaining levels of high customer service and efficient time management.
• Customer liaison and interaction, handling of disputes, ensuring high level of service was maintained throughout any level of customer interaction.

Brookvale

• Increased sales and profitability-Achieving set targets/ budgets on a weekly, monthly, annual basis.
• Staff management and leadership-Management/ supervision of up to 11 staff members at a time.
• Top 3 Corporate store in sales for 02/03 and 03/04
• Promotion from Manger to Owner/Operator through a commitment to ongoing professional development, consistent achievement of sales targets and work ethic.
• Motivation, training, recruitment- providing extensive ongoing training and support to maintain a motivated working environment and staff’s ongoing personal development.
• Rostering to achieve desired company outcome whilst working within budget limitations – maintaining levels of high customer service and efficient time management.

Certificate, Certificate 1V Special Needs Education Assistant, Completed

Supporting those students with additional needs to achieve educational goals!!

Advanced Certificate (Iv) Health, Fitness And Sports Training (Sports Science), Biomechanics, Kenesiology, Int/Extrinsic Motivation, Advanced Human Anatomy, Nutrition, Bus M/Ment, High Distinction

High School Certificate