Responsible for clerical administration for optometrist practice. Excellent communication and customer service skills. Answer patients’ telephone calls, schedule appointments, administer patients’ charts and verifying insurance eligibility. Experience with both check in and check out procedures, including “accounts receivables and balancing”. Utilize Maxim eyes computer system for administering patient files. Working in Optical Sales area in glasses assembly, repairs and lensometer readings. Input vision insurance into computer for patient’s glasses order and trace existing glasses for processing at local Alpha labs. Sales assistance as needed.

Second Grade Teacher & Substitute Nov 06 & 02/07 to 05/08 Teaching experience at Saturn Elementary School in Cocoa, Florida. Replaced teacher from February 08 through end of school year. • Introduced “Cooperative Learning “into classroom• Established “Literature circles” and “Reader’s Theatre” into curriculum• Dibbles scores increased with no students in red • Established additional writing requirements of “Florida Book”• Enriched current curriculum by starting a recycle petition & mural presented to PrincipalServing as a substitute teacher in the Brevard County schools kindergarten thru 12th grade. Focus is on elementary education. Strong teaching skills, discipline and ingenuity and creativeness when plans were minimal or unavailable. Concentration on writing, reading, mathematics and science. Knowledgeable in reading and writing strategies to enhance vocabulary, comprehension and learning. Open to learning new/different ways for students to learn.

Responsible for A.B.M. duties for in-store SunTrust at Wal-Mart. Oversaw one teller and two F.S.R. positions. Duties included customer service, teller, financial service representative, opening/closing accounts, loan applications. Substantial selling in aisle, lobby management, telephone and customer tag-ons. Vault custodian and ATM responsibilities. Bank Star and Platform software.

Professional with strong customer service and administrative background. Reorganized GLOF general ledger accounting for better efficiency. Altered both new and paid loan checklists to better preserve file and computer accuracy. Administered several commercial loan files which include customer's credit lines in excess of $2,500,000. Maintained loan payment administration, insured proper county mortgage recordings and releases, file maintenance and tickler supervision. Loan disbursement procedures, updated insurance endorsements and accounts payable for titles and appraisals. Metavante software.

Served as a Substitute Teacher and Teacher's Aid for the local elementary schools. taught kindergarten through 7th grade. Teacher’s Aid in a 5th grade classroom for three years. Taught the health curriculum to class. Exclusive substitute for fifth grade teachers. Focus on all aspects of education from writing, mathematics, English, language arts, vocabulary, writing and reading. Utilized many different reading and writing strategies for optimum learning.

Served as a Loan Processor for Schaumburg Mortgage Company. Utilized system database to compile mortgage information for applicants. Customer service orientated position, which included background checks, ordering surveys, titles and presenting loan packages ready for submission and approval.

Managed human resources for corporate headquarters and field operations, encompassing95 branch offices and 3,000 employees. Direct salary and benefits administration, staffing,employee relations, and regulatory compliance activities.Reduced recruitment costs 38%, saving $17,000 annually by developing an innovative andresponsive strategy, which included more effective advertisements, strong collegerecruitment, open house, and employee referral incentives.Created a comprehensive loss control program to promote awareness of safety issuesand reduced workers' compensation costs.Designed and implemented a service anniversary award program which recognizedemployee service and contribution, increasing morale and unity of employees during thesensitive merger into a new organization.Developed a progressive discipline program for employees and updated currentperformance appraisal mode.Provided headquarters and field office support on various human resource issues, suchas health insurance problems, performance appraisals, salary administration, COBRAcompliance, and processing of unemployment or workers compensation claims.