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Experienced Fraud Leader with a demonstrated history of working in the financial services industry. Strong finance professional skilled in fraud technology and strategy, Customer Relationship Management (CRM), Contact Centers, Management, Leadership, and Fraud Investigations.
Hsbc Bank Usa, N.A.
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Us Head Of Wholesale Fraud Hsbc BankHsbc Bank Usa, N.A. Jan 2021 - PresentPennsylvania, United States
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Senior Manager Fraud Mitigation Strategy - Retail Banking & Wealth Management And Private BankingHsbc Bank Usa Nov 2019 - Jan 2021Madisonville, La, United States- Supports the end-to end co-ordination of all fraud related controls within the first line for the United States. - Responsible to the local Lines of Business, working closely with colleagues across all stakeholder groups to ensure the controls operate in synchronicity to deliver the level of fraud mitigation, customer experience and operational cost determined by the risk owner. Have delegated accountability for running these controls. - Responsible for locally driving the global… Show more - Supports the end-to end co-ordination of all fraud related controls within the first line for the United States. - Responsible to the local Lines of Business, working closely with colleagues across all stakeholder groups to ensure the controls operate in synchronicity to deliver the level of fraud mitigation, customer experience and operational cost determined by the risk owner. Have delegated accountability for running these controls. - Responsible for locally driving the global fraud strategy for the effective operation of fraud controls in relations to Data, Analytics, Systems, IT, Investigations and Operations. Challenge the effectiveness and drive the control owners to innovate and improve controls - Act as a point of contact for the fraud first line of defense, providing advice on the prioritization of fraud controls as well as an escalation route for ineffective operation or need for new or enhanced requirements.- Lead for the Retail Bank Fraud AOP including program and technology costs associated fraud controls. - Provide Risk Steward’s with SME guidance on controls to assist with setting of Risk Control Library, Risk Appetite Statements, NPDD and aligned Key Indicators and metrics. Show less
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Us Head Of Fraud Mitigation StrategyHsbc Jan 2019 - Oct 2019New Orleans, LouisianaResponsible for the strategy and performance levels of fraud first line controls. Oversee the collective delivery of controls to achieve effective fraud management of fraud on behalf of Risk Owners. Work directly with the control owners, risk stewards and risk owners/lines of businesses -
Vice President Fraud Controls ManagerHsbc Mar 2016 - Jan 2019 -
Regional Head Of Security & Fraud Risk Operations North AmericaHsbc Apr 1992 - Mar 2016Buffalo NyRegional Head of S&FR Operations for North America for both Bank and Card Detection and Prevention. Manage teams both Onshore and Offshore, across four sites (200+ people) •Partner with Fraud Strategy to update and initiate business Strategies for Card Detection, Check Fraud, Deposit Fraud and Identity Theft prevetion •Consultant in matters of Fraud Risk and BSA Compliance with the Business in the design, testing and implementation of products and projects. •Partner with Fraud… Show more Regional Head of S&FR Operations for North America for both Bank and Card Detection and Prevention. Manage teams both Onshore and Offshore, across four sites (200+ people) •Partner with Fraud Strategy to update and initiate business Strategies for Card Detection, Check Fraud, Deposit Fraud and Identity Theft prevetion •Consultant in matters of Fraud Risk and BSA Compliance with the Business in the design, testing and implementation of products and projects. •Partner with Fraud Policy to conduct business risk reviews, training and education.•Expert in Bank Detection and Prevention including, Credit and Debit Card products, Check Fraud, Deposit Fraud and BSA Account Opening review.Consult with LOBs: Retail Banking, Premier Banking, Commercial Markets and Banking and Private Bank. Show less
Lisa Herman Skills
Lisa Herman Education Details
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Ba Biology
Frequently Asked Questions about Lisa Herman
What company does Lisa Herman work for?
Lisa Herman works for Hsbc Bank Usa, N.a.
What is Lisa Herman's role at the current company?
Lisa Herman's current role is US Head of Wholesale Fraud at HSBC Bank USA, N.A..
What is Lisa Herman's email address?
Lisa Herman's email address is lm****@****hoo.com
What is Lisa Herman's direct phone number?
Lisa Herman's direct phone number is +171663*****
What schools did Lisa Herman attend?
Lisa Herman attended Canisius University.
What skills is Lisa Herman known for?
Lisa Herman has skills like Fraud, Risk, Banking, Credit Cards, Risk Management, Call Center, Customer Relations, Customer Service, Change Management, Strategic Planning, Compliance, Credit.
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Lisa Herman
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