Leading a team of 5 Regional Managers across the UK South & Ireland. Full responsibility for delivering sales growth, profit, operational excellence & most importantly the people strategy.What I'm most proud of :* Consistent like-for-like sales growth - matching today's consumer expectations* Conversion growth through implementation of WFM - right people, right place, right time.* Team leadership development - getting performance through their people & managing performance* Inspiring & motivating teams at all levels and improving engagement scores in 3 consecutive years* NPS improvement - delighting our customer through our teams expertise* Created a balanced and inclusive team whilst reducing attrition rate

Managing a portfolio of 9 accounts - from leading requirement sessions to training multiple teams at all levels to maximise performance using a WFM & data tool. Ongoing support to embed the system as BAU & highlight trading & cost saving opportunities to senior execs - gained insight & understanding of retail markets in Europe & Middle East as well as UK.

Responsible for the interface of the visitor experience between attraction and commercial sales – brand identity, product, environment, sales, feedback and all other visitor touch points.Full P & L responsibility for 10 retail units across 7 National Locations Brand Development for a multi-site business both off and onlineBusiness review and Retail Strategy for the Trading CompanyRange development, product sourcing and stock managementE-commerce development and strategyVisitor Experience and Mystery Shopping results in Retail and admissions

I set up this online trading business which specialises in supplying homewares, artwork and gifts designed and supplied by UK based small businesses. I built the business from scratch, including website design, trading model, buying, sourcing and marketing the business in both the on-line and face to face arenas.