Client ManagementBeing the first port of call for my clients.Providing support on anything from nominations, moderating, admin site training to website issues, internal events etc. Taking a proactive approach to my client’s use of The WOW! Awards including informing them of new features, ensuring they get the most from our systems, events etc.Responsible for monthly checks on my assigned group of clients including looking at nomination numbers, quality, percentage of… Show more Client ManagementBeing the first port of call for my clients.Providing support on anything from nominations, moderating, admin site training to website issues, internal events etc. Taking a proactive approach to my client’s use of The WOW! Awards including informing them of new features, ensuring they get the most from our systems, events etc.Responsible for monthly checks on my assigned group of clients including looking at nomination numbers, quality, percentage of internal/ external and percentage of certificates/nominations.Organising client meetings, meeting agenda, follow up of all actions as laid out in the Account Management Handbook.Setting up new clients in the admin site and guiding them into the launch period, providing support every step of the way. OperationsWorking as a part of the Operations team. Providing support at events throughout the year which could include admin support, inviting customers, maintaining guest lists etc. Maintain copies of Trademark licence agreements and register licences with the Patent office.Judging of all nominations for my clients.Preparing reports of overall nomination numbers, certificate numbers etc for Board Meeting. Show less

During my time at the Land Registry, I built up a comprehensive knowledge of Land Registration and Land Law which enabled me to effectively complete all the work I took on. I was often called upon to be a point of reference for junior members of staff and assisted in various training courses. I learnt to use many different data bases including outlook, word and excel which were used on a daily basis.