Lisa Jansen Email & Phone Number

Perth, Western Australia, Australia

Leading, mentoring, supporting and developing a team of exceptional Retail, Industrial and Commercial property professionals. Improving asset value and Operational Excellence for Real Estate Clients. Client relationship management providing bespoke advice based on trust and integrity. Providing industry leading advice backed by local and international knowledge, research and experience.

Perth, Western Australia, Australia

Managing a team of 30 property managers and marketing professionals.Oversee Retail and large format property management. Providing strategic asset advice, budget preparation, asset planning from conception to completion, facilities and project management and marketing strategies. Client liaison and business development. Managing 85 retail assets and over 550,000sqm of retail space.

Perth, Western Australia, Australia

Leading and managing a team of retail property managers, driving operational excellence and continue to deliver a high quality standard of service to our existing and new clients.

Perth, Australia

Drive operational excellence across the retail team.Develop and implement procedures to deliver exceptional management of all portfolios and deliver improved efficiencies.Implement training and development across the retail team.Manage a mixed use portfolio.

Western Australia, Australia

Assist to develop team and drive operationalExcellence across our Retail portfolioManage APIL portfolioAttend portfolio client meetings in an advisory capacityAsset management and lease negotiationsBudgeting and Planning Prepare and present monthly reports and attend all Management meetingsTenant liaison and client relationship management

Perth, Australia

Property management - responsible and accountable for overall performance of propertiesBuilding management - liaise with Landlord and operational personnel daily to ensure proper management of buildingsPrepare business strategy plan and identify objectives and requirements for each property in all areas of businessPrepare and present monthly property reports and attend all management meetingsPrepare and manage cashflow budgets, report on variances and reforecastManage invoicing and payments, debtors and arrearsStatutory assessments and submit objections/appealsResponsible for rent reviews, lease compliance and percentage rent calculationsAsset management and enhance overall profitability and performanceMake recommendations and conduct negotiations regarding lease renewals, assignments and sub lettingsTenant liaison and relationship managementDevelop effective relationships with all stakeholders - owners, staff and contractors

Phoenix And Neighbourhood Centres - Perth, Australia

Develop & Manage centre income and expense budget.Prepare capital expense budgets to add value to the Landlord's propertyLiaise with consultants regarding capital expense and audit items including water and asset lifecycle auditsFormulate centre business plan ,marketing and leasing activity strategiesDevelop effective relationship with stakeholders - including leasing executive, contractors, management team, client and tenants.Manage, mentor, supervise and provide leadership to centre management team. Manage a team of 3 - facilities manager, marketing manager and assistant centre manager.Prepare and present monthly management reports and analyse centre financials and cash flow and reforecastingManage all operational activities including contractor contractsManage and coordinate all de-fits and liaise with tenancy coordinator regarding all fit outs and other requirementsManage centre debtors and arrearsManage invoice and payment processResponsible for all rent reviews and penalty interest and percentage rent calculationsTenant liaison and relationship management to understand business viability, profits, occupancy cost and identify retailer training and development needs to improve overall performanceManage the clients assets enhancing overall profitability and performance and see that repair and maintenance issues are adhered to within reasonable timeframesRevisit all contracts and negotiate best price and outcomeFollow through on assignments and new leasing opportunities, gather bank guarantees, deposits, insurances, etcManage casual mall leasing and marketing activitiesInspect centre and individual tenancies and ensure compliance and record all maintenance works to be conductedManage additions and development to the centre

Perth, Australia

Property management - responsible and accountable for overall performance of propertiesBuilding management - liaise with Landlords and operational personnel daily to ensure proper management of buildingsPrepare business strategy plan and identify objectives and requirements for each property in all areas of businessPrepare and present monthly property reports and attend all management meetingsPrepare and manage cashflow budgets, report on variances and reforecastManage invoicing and payments, debtors and arrearsStatutory assessments and submit objections/appealsResponsible for rent reviews, lease compliance and percentage rent calculationsAsset management and enhance overall profitability and performanceMake recommendations and conduct negotiations regarding lease renewals, assignments and sub lettingsTenant liaison and relationship managementDevelop effective relationships with all stakeholders - owners, staff and contractors

Waterford Plaza Perth Australia

Develop & Manage centre income and expense budget.Prepare capital expense budgets to add value to the Landlord's propertyLiaise with consultants regarding capital expense and audit items including water and asset lifecycle auditsFormulate centre business plan and leasing activity strategiesDevelop effective relationship with stakeholders - including leasing executive, contractors, management team, client and tenants.Manage, mentor, supervise and provide leadership to centre management team.Prepare and present monthly management reports and analyse centre financials and cash flow and reforecastingManage all operational activities including contractor contractsManage and coordinate all de-fits and liaise with tenancy coordinator regarding all fit outs and other requirementsManage centre debtors and arrearsManage invoice and payment processResponsible for all rent reviews and penalty interest and percentage rent calculationsTenant liaison and relationship management to understand business viability, profits, occupancy cost and identify retailer training and development needs to improve overall performanceManage the clients assets enhancing overall profitability and performance and see that repair and maintenance issues are adhered to within reasonable timeframesRevisit all contracts and negotiate best price and outcomeFollow through on assignments and new leasing opportunities, gather bank guarantees, deposits, insurances, etcManage casual mall leasing and marketing activitiesInspect centre and individual tenancies and ensure compliance and record all maintenance works to be conductedIdentify opportunities and cost saving initiativesAchievements:Shopping Centre Award- Excellence in Marketing- Community

Waterford Plaza - Perth, Australia

Manage and develop relationships with key stakeholders- client, tenants, management team and contractorsManage centre arrears and follow up on rent paymentsHandle all tenant queriesInvoice processing and paymentCompile monthly door count, tenant trade figure and centre performance reportsFollow up on insurances for contractors and tenantsReport and record required maintenance works and liaise with contractors to ensure works are completedEnsure all contractors are inducted Raise all tenant charges and journals and ensure timely sign offSet up and vacate all tenantsManage day to day administrative duties Assist centre manager Achievements:Develop centre income and expense budget for 13/14Receive bonus for additional duties performedKept centre arrears to below 3%

Tasmania, Australia

Marketing Manager for 3 Centro Centres. Centro Meadow Mews, Centro Launceston and Centro Burnie. Main responsibilities to develop an execute marketing ideas and initiatives for all 3 centres and to liaise with the media to gain maximum exposure for the 3 centres.Roles & ResponsibilitiesFormulate, implement and manage marketing business plans for 3 Centres (Centro Burnie, Centro Meadow Mews, Centro Launceston)Develop, plan, execute and control promotional programs, events, advertising, marketing initiatives and activitiesPrepare and control annual marketing budgetCost Control- keep expenses within budgetSales forecasting and implementation of sales and marketing programs Liaise with retailers and develop promotions and strategies to drive additional sales and foot traffic Develop print material, TV, newspaper and radio advertisements, letterbox drops and other marketing collateral Develop strategic alliances with media and retailersImprove communication between Centro and it’s retailer; build trust and improve relationships with retailersDrive awareness for Centro through community events and programsPrepare, review and analyze monthly feedback reports on sales and marketing performance and identify opportunities to improve sales from existing and new customersConduct market research to establish markets and trends.

Tasmania, Australia

Roles & Responsibilities:Represent ALM in the marketGrow new and existing customer sales & profitability Increase membership in IBA (Celebrations, Bottle O and Bottle O Neighborhood)Assist On Premise customers with Wine lists, wine labels and WOM cardsActivating in-store promotions and wine tastingsBuild relationship with suppliers, internal and external customersCost Control - keep expenses within budgetBuild Customer loyalty through improved relationships, promotions & flyers and solving customer complaintsAchievementsSuccessfully implemented wine tastings in my area in 2008Build successful customer relationshipsGrowth in sales volume & revenue

Queensland, Australia

Roles & Responsibilities:Manage projects from conception to completionDevelop new print materialManage relationship and brief PR company on newsworthy articlesManage and develop relationships with suppliers and other external providersSupport National Advertising & develop marketing plansManage budget Create project plans and support business decisionsFacilitate and assist with the development and implementation of sales strategies and marketing campaignsAssist with tradeshowsWebsite maintenance and development of new web pagesCreate newslettersProvide guidance and information to other departments to ensure the ongoing development of effective advertising, lead allocation and customer relationship management Impart marketing & advertising campaign knowledge to team membersDevelop & improve company policies & proceduresAchievementsDevelop Spring/Summer marketing campaignLaunch new marketing campaign to both Brisbane & Sydney officeDevelop, manage & print new printing material for Spring/Summer Marketing campaignLiaise with PR company to promote Solar Powered productsDevelop new product catalogue & buying guides

Bangkok, Thailand

Completed Masters in International Business

Windhoek, Namibia

Roles & Responsibilities:Formulate Country Channel development plans, implement and manage channel development plansDraw up & regionalize marketing and promotional plans for Non-carbonated beverages and Sparletta kids brandsDeveloped picture of success per channel and per marketing plan initiativeDeveloped Promotional plans & brand building initiatives such as in-store excitementsDevelop & localized BTL (POS and POI development) & ATL ( Billboard & radio) marketing toolsManage & evaluate projects and implement corrective actionsManage and improve brand image, signage & outside presence, billboard branding and in- store point of sale material Identify & Manage new channel development projects and outletsImprove Communication between Sales & Marketing departments, as I was the link between the two departments, heading Channel developmentPeople management - manage performance of 4 channel developersDraw up & manage annual Channel development budget (budget management)AchievementsSuccessful implementation of EDLP (Every Day Low Price) marketing initiative in emerging market. Successful implementation of Sparletta project - gain market share from Twizza, a local low cost brand.Implementation of Successful non-carbonated brand promotions and growing sales of these brands (Appeltizer, PowerAde Super 14 & Minute Maid Flavor Drive)Grow On Consumption and Education channel as key responsibilitySuccessful implementation of channel and promotional plans due to improved communication between Sales & Marketing departments

Windhoek, Namibia

Roles & Responsibilities:Formulate Central Region Channel development plans, implement and manage channel development plansIdentify & Manage new channel development projects and outletsManage annual Channel development budget for the Central RegionIdentify & present changes in Cash operating expenses of Channel development capability Identify & manage regional shows Develop and implement promotional plans for Non-carbonated Beverages Draw up picture of success per channel and per marketing plan initiative Manage and improve brand image, signage & outside presence, billboard branding and in- store point of sale material for Central RegionAchievementsGrowth of Channels in Central Region - focusing on On-Consumption channelsSuccessful implementation of Schweppes mixer promotions and channel development program in LBW (Liquor, Beer & Wine) channel & Minute Maid, Coke Light & Bon Aqua Coffee Shop driveSuccessful implementation of Taxi Rank & sport stadium development programs in Emerging marketGrowth of Non-carbonated brands through successful promotions.

Windhoek, Namibia

Roles & Responsibilities:Evaluate information system and redefine trade channelsManage and coordinate customer research (i.e. Customer service index and Retail execution surveys) with research houseFormulate and monitor implementation of Customer Service PolicyGive feedback on survey data, present findings and solutions to steering committeeTrain, develop and manage fieldworkers & check interpretation of resultsProject management - coordinate, manage & implement all findings within timeframe & budgetAchievementsSuccessful implementation of CSS program in Namibia Quick Wins and Long term findings implemented (i.e. changes in picking & check out procedures), Identify training gaps in Warehouse and recommend changes in the warehouse layout including capital expenses. Identify ways to reduce stock losses and improve customer service through better communication of Out Of Stock items. Evaluation of the distribution system lead to the implementation of Roadshow and other route efficiency programs.

Windhoek, Namibia

Roles & Responsibilities:Coordinate Country Bottler Business plan between all departmentsExecute & manage Special events & SponsorshipsManage & communicate outsource survey data to Sales & Marketing departments

Windhoek, Namibia

Roles & Responsibilities:Develop & maintain youth market outlets Develop & Implement youth market promotional plansManage youth market budgetHandle & Solve customer complaintsCo-ordinate, Execute & Evaluate plant visits, promotions, sampling activities & sponsorships.Assist with all other brand promotions & road shows & trade fairs and Special events

Windhoek, Namibia

Master'S Degree, International Business, Finance And Accounting

B.Econ, Economics, Marketing And Business Psychology