Lisa Keyes Email & Phone Number

Dallas, Texas, United States

Leading and coaching teams in Agile adoption and promoting delivery of business value.Responsible for facilitating scrum ceremonies for collocated and distributed teams.Influencing change that increases team performance at a sustainable pace and promote continuous improvementExhibit a deep passion for continuous learning and seeks to provide knowledge gained throughout the entire organization, beyond the team and line of business, and can facilitate classes, workshops, and Agile sharing events.Ownership and responsibility for the team adoption and practice of Agile and management reporting metrics adoption for the team.Use of Jira for reporting and running of sprint daily stand up events.

Dallas, Texas, United States

Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.Coached team on requirement engineering and mapping techniques.Facilitated workshops geared at training teams on proper epic and feature decomposition.Conducted collaborative pre-refinement engagements with development team. Contribute to the development of team cadence and synchronization.Facilitated sprint events like sprint planning, daily stand up, reviews and retrospective meetings.

Dallas, Texas, United States

Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.Facilitated of lessons learned workshops that supported the documentation and application of best practices learnt during development.Provided documentation support for requirement engineering teams.Facilitated stakeholder meetings geared at provide insight and resolution of dependencies during development.Conducted collaborative pre-refinement engagements with development team. Contribute to the development of team cadence and synchronization.

Assisted with purchasing of project materials, license renewals and administrative task management.Planning, supervising and coordination of kid’s welfare activities and site visits.Management and documentation of customer records.Oversight and management of company related information and records for safe keeping.Coordination and management of company all events.

Dallas, Texas, United States

Performed administrative functions for the team. Processing of new insurance applications. Supported other insurance representatives with administrative assistance in the processing of new applications, claims and benefits. Responsible for addressing customer inquiries around insurance policies. Signed off on team member time-off requests.Delivered training and mentorship where needed to other team members.

Dallas, Texas, United States

Customer servicing and management.New client acquisition through over the phone prospecting. Responsible for locating loss and stolen packages in the greater Dallas and Fort Worth Area. Processed claims on packages that was lost or stolen. Build and maintain yearly reports for information on volume of packages lost or stolen Delivered packages during the holiday season when package volume would be high. Participated in team building activities.

Associate'S Degree, Business Management

Education record

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Education record