Lisa Linderman Email and Phone Number

• Direct all aspects of food service in the main dining room for breakfast, lunch, and dinner• Operate directly with the sales team to coordinate and execute events such as weddings, corporate meetings, expos, and associated events with up to 300 attendees • Responsible for coordinating multiple events and managing the main dining room simultaneously• Handle guest inquires about lodging, dining, and banquet facilities by presenting proper information and providing excellent customer service• Manage all dining room employees; hiring, training, supervising, scheduling, and terminating• Administer payroll reports, bar inventory and costing, ordering, server shift reports, daily accounting reports, monitor departmental costs, and generating sales reports• Well versed in property operating systems Digital Dining, back office of Digital Dining, and hotel reservation system Room Key• Work with sales team to strategize future events to increase revenue in the slow season• Increase sales by developing new menu items, marketing strategies for the dining room, and provide motivation and direction for staff to improve methods of service • Assist General Manager by performing management responsibilities when manager is off duty

• Planned vacations for guests at Boyne’s three different locations in Michigan by providing lodging options, packages, and activities • Trained in two weeks on four different property operating systems• Applied knowledge of 70 room accommodations and a variety of amenities and policies unique to each location

May 2007 - August 2008• Assisted the management team in apprenticeship role by supervising and assigning duties to employees, filling out sales sheets, strategizing ways to meet budget goals, preparing the schedule, ordering inventory, and different tasks

• Applied sales and customer services techniques through communication of park services and product information • Contributed to the management team by training and developing skills of new cast members