Lisa Carpenter Email & Phone Number

Vernon, Connecticut, United States

Groton, Connecticut, United States

Springfield, Massachusetts Metropolitan Area

Bacon Wilson P C - Executive Director• Served as the Executive Director with full accountability of 115 Attorneys and staff, overseeing all administrative operations of the firm, including the development and management of the $15M budget• Strategically led facilities management, space planning, and renovations for 2 office locations, directing day-to-day operations, accounting, IT, human resources, marketing, and support services, supporting financial health and public reputation of firm• Oversaw all HR issues, benefits, FMLA, PFML, and insurance, successfully navigating through restructuring the HR system and establishing an employee handbook that included newly created policies and procedures• Created, launched, and facilitated 1st Executive Committee, developing agendas, and driving discussion of ongoing and future significant initiatives, educating firm on critical issues, including financial management and how to attract quality employees• Utilized forward-thinking to introduce “Stay Interviews,” meeting with over 85 various firm employees to discuss and identify the critical areas for improvement to keep employees, reducing retention by 10% in 1 year• Identified the need for a new time and payroll system and performed deep analyses on various systems, receiving approval to implement an automated time clock system that integrates with payroll to deliver a more efficient process• Facilitated employee salary market analysis and utilized findings to create “Stoplight” system clearly defining where employee pay does not align with market, presenting information to Executive Leadership and obtaining approval for market increases to assist in reducing attrition due to the competitive market

Global Services Center, Kansas City Practice Office, Kansas City

Littler Mendelson P C - Office Administrator, Global Service Center (GSC)• Consolidated multi-state back-office operations into a new facility in Kansas City as the Office Administrator• Partnered with the COO to establish the Global Service Center (GSC), formulating team structures, seating assignments, and operational policies• Oversaw the hiring, training, and professional development of 6 office services staff, aiding various aspects of the GSC operations, from reception to vendor management• Streamlined the interviewing, hiring, and onboarding processes at the GSC, contributing to team expansion from an initial 27 to 350 employees within a year• Collaborated with Director of Real Estate to facilitate buildout of the new location, adding 2 floors and a conference center• Achieved the 350-employee target for new facility, implementing comprehensive training on newly developed procedures• Initiated and organized monthly and holiday employee engagement events for over 335 employees and their families, maintaining alignment with a $125K budgetLittler Mendelson P C - Office Administrator, Kansas City Legal Practice Office• Steered end-to-end recruitment processes, overseeing the hiring, training, and management of 9-member non-exempt office services team of paralegals, administrative assistants, and receptionists, while also recruiting associate attorneys• Collaborated with the Real Estate Manager to seamlessly execute an office renovation for 30 employees• Partnered with accounting team to develop office budgets and ensured compliance, keeping expenditures within defined limits• Managed client complaints, employing proactive strategies to ensure satisfaction and maintain positive client relations

Kansas City, Missouri, United States

Shook, Hardy & Bacon LLP - Operations Manager & Service Manager• Recruited as the Operations and Service Manager for the organization, overseeing a team of 13 direct reports and 100+ indirect reports, including 4 National Account Managers and respective teams• Responsible for the budget development and management of 17+ department line items totaling $30M+, ensuring successful coordination with domestic and international offices• Directed equipment purchases and asset management concerning travel, facilities management, relocation, office supplies, AV, teleconferencing, and vending• Performed high-level negotiations to secure a new contract with the facilities management vendor, transitioning the entire domestic fleet of 150MFPs from Cannon to Konica Minolta, resulting in a $1.5M savings in equipment and staffing• Led an initiative to reduce spending from $1.5M to $600K over 3 years, personally managing the RFP process and working with the vendor to secure a new office supply contract, and by developing a standard supply list thataccommodated both he staff and attorney needs, generating a $900K cost savings• Chair of Move Committee working with cross functional teams to coordinate all aspects of moving 1.2K people from 4 locations to new 24 story building; resulted in 4 locations relocating to 1 building over 7 weekends and under budget