• Generated and closed new business opportunities, expanding customer base from startup to 500+ clients• Developed and maintained partnerships with 6 local real estate agencies, resulting in 10% increase in revenue through referrals• Managed territory across Western Massachusetts, maintaining regular contact with diverse client base• Identified and implemented process improvements that increased customer satisfaction and retention• Built and maintained strong relationships with key decision-makers in target accounts

• Generated and closed new business opportunities by providing consultative services to financial services and insurance clients, maintaining a 95% client retention rate• Identified emerging market opportunities through detailed client needs analysis, contributing to development and successful launch of 3 new product offerings• Managed a territory portfolio of 50+ enterprise accounts, serving as the technical and business process expert for identity verification and authentication solutions• Led discovery meetings with C-level executives to understand business challenges and architect comprehensive solutions• Collaborated with sales teams to develop compelling ROI presentations, translating technical capabilities into clear business value propositions• Provided thought leadership through industry conference presentations and white papers, establishing credibility with key decision makers

• Collaborated with underwriters and sales teams to identify business opportunities through data insights, leading to increased premium revenue• Presented data analyses to key stakeholders, influencing strategic pricing and underwriting decisions• Developed and delivered training programs to claims adjusters, improving assessment accuracy and customer satisfaction

• Managed territory relationships resulting in adoption of new technology platform by 3 major insurance companies• Developed and executed successful go-to-market strategies for connected car app, achieving 500,000+ downloads• Built and maintained relationships with 20+ key stakeholders across multiple organizations• Created and delivered compelling presentations to secure new business opportunities• Managed complex client relationships through all stages of sales cycle

• Managed portfolio of 150+ complex claims, consistently exceeding company benchmarks for customer satisfaction and closure rates• Negotiated successful settlements with attorneys and claimants, resolving 95% of cases without litigation and generating significant cost savings• Built strong relationships with medical providers and legal professionals to facilitate efficient claim resolutions• Identified and prevented fraudulent claims through detailed investigation and analysis, protecting company profitability• Recognized as one of the top settlement negotiators in the Bodily Injury Department and presented with a “Bravo” award, a symbol of “employee excellence”.

• Conducted thorough investigations to analyze coverage, determine liability, and assess damages for property damage and personal injury claims.• Developed negotiation strategies and implemented alternate means of resolution to achieve effective settlements.• Attended legal proceedings, including depositions, mediations, and trials, to support the resolution of claims.

• Managed group long term care risk for 6-8 sales offices, making effective risk decisions on inforce block activity.• Collaborated with internal teams and service providers to implement rate increases on impacted policies.• Educated internal parties on rate increase processes and supported sales and service teams.