Lisa Mclaughlin Email and Phone Number

Branch Manager N.B. and PEI

Coach and mentor to promote good customer service.Work with team to ensure clear understanding of team mission and goals.Work with staff to improve accuracy of inventory. • Responsible for recruiting, interviewing and hiring for vacant positions• Conduct performance reviews and manage professional development for staff.•Responsible for training and motivating/ developing field teams.•Spends a significant proportion of time in the field with teams•Manage employee relations and progressive discipline•Manage all accounts in their assigned territory and establish a first-choice partner with customers.•Seek new opportunities to increase ,exposure the volume of new clients.•Identify new opportunities of inventory , partnerships that maximize profitable growth and volume through territory.Effectively manage territory, ensuring all client records and information is up to date.• Oversees and ensures efficiency of all inventory procedures.• Ensures store inventory results meet company standards.Evaluates store sales and inventory numbers by using key business reports and tools and adjusts according to business needs.• Supervise and train district team members at all levels.• Respomsable for schedule and oversee execution of inventories.• Interface with store and inventory personnel ensuring a high level of customer service• Ensure accuracy, productivity/efficiency, and the on-time completion of objectives are met for each inventory performed.• Implement and ensure compliance of all company policies and procedures.• Maintain a safe working environment without compromise.• Understanding of customer procedures and requirements.••Work in various environments such as stores, warehouses, outside industries.•Maintain a high level of confidentiality in all duties.• Overseeing the supervisors and team members, asisting in all district functions. •• Development team members in the field to ensure efficient execution and customer satisfaction.

• Provide leadership and development to management team and front line staff.• Hiring, training and consistently coaching along the way.• Manage all operating costs,t and control of the restaurant facility and full operations and strive to reduce when possible.• Build strong working relationships with staff, which translates to great customer experiences for our guest.• Building sales and promotions.• Foster a positive and fun company culture.• Manage and execute all aspects of human resources: recruitment and selection, training, performance management, recognition and development.• Manage employees by building strong and positive attitude that promotes teamwork .• Maintaining an accurate and up-to-date plan of restaurant staffing needs.• Prepare schedules and ensure that the restaurant is properly staffed for all shifts.Lead staff to the Perfect Guest Experience each shift: dine-in, take-out and delivery.• Shift management of controllable costs:,food, beverage, labour.• Ensure operational and occupational health and safety standards are in place and adhered to each and every shift.• Measure and evaluate service standards by using various feedback tools to develop and implement plans for continuous service improvement.• Assist the manager with all aspects of restaurant operations.

• Call client for related services due on there vehicle. • Assist in ordering parts needed for new or used vehicles. • Review and call clients if any campaign/ recall and MVI are due on vehicle. • Set up new vehicles in the business system, as well as new customers .• Assist in the ordering of parts needed.• Check warranty for new or used vehicles • Filing of work order when donee for future review. • Set up appointments for new & used vehicles the business system.• Call new customers once delivery was done to remind them of there services that could be due.• Responsibility of make appointment for client vehicle and answer any question client might have.• Do search for their last visit or check what warranty they have for their vehicle .•Call client the day before there appointment for a friendly reminder of their visit coming up. • Order parts needed for their vehicle.• Would do other job that was required of me to better the company when needed. • Work the front line as a service advisor as well when needed. • Work with service manager, parts manager,sales manager and general manager to better company .• Working with directly Service Techs.• Assisting customers in scheduling appointments for routine maintenance and needed repairs• Assist with preparing and explaining cost estimates to customers• Accurately explaining the nature of mechanical problems and work performed• Handling phone inquiries regarding work-in-progress, appointments and return phone messages promptly• Adhere to all dealership policies and procedures.

• Proven ability to greatly increase sales through team motivation and team leadership ,oversee budgets, forecasts and inventories.• Plan and conduct written and oral presentations for staff.• Effectively hire, train and supervise staff including job scheduling, performance review and motivation.• Skilled in all aspects of sales expansion, procedures and operations.• Develop and oversee the implements of customized targets plan and improve the bottom line performance.• Utilize a knowledge of Canadian laws related to business and licensing and human resources issues.• Hiring and indirectly supervising a team of 6 staff members.• Plan and implement budgets, forecasts to increase profits, reduce payroll and improve customer satisfaction, constantly analyze and control operation costs.• Effectively train and develop staff in sales performance to exceed company objectives in sales growth and increasing operating profits.• Developed a strong, committed customer relationship with clientele.• Proven abilities and successfully growing and meeting company sales quotas on a regular basis in growth.• Efficiently train and develop team.•Responsible for daily coaching, motivating our staff for strategy, brainstorming solution to support their sales efforts.

• Strong knowledge in customer service.• Perform all aspects of business development and team leadership including P&L • Responsibility for new start-ups, procedures and operations(acquisition team).• Proficient in change management, including staff and management hiring, training and supervision in sales, direct customer service, strong knowledge of HR procedures and regulation.• Proven ability to greatly increase sales through team motivation and leadership at multiple location; oversee budgets, forecasts and inventories,• Plan and conduct written and oral presentations for staff and management• Effectively hire, train and supervise staff including job scheduling, performance review and motivation.• Skilled in all aspects of sales expansion, staff procedures and operations.• Current project includes acquisition. Installing the company computer system for our point of sales.• Worked closely with each location to develop and oversee the implements of customized targets plan and improve the bottom line performance.• Utilize a knowledge of Canadian laws related to business and licensing and human resources issues.• Manage 10 salons throughout N.B. including hiring and indirectly supervising a team of 50 staff members.• Plan and implement budgets, forecasts to increase profits, reduce payroll and improve customer satisfaction, constantly analyze and control operation costs.•Effectively train and develop managers in sales performance to exceed company objectives in sales growth and increasing operating profits.•Developed a strong, committed customer relationship with clientele.• Proven abilities and successfully growing and meeting company sales quotas on a regular basis in growth every year.•Efficiently train and develop team of management and staff.•Responsible for daily coaching up, motivating our staff for strategy, brainstorming solution to support their sales efforts.

• Effective in supporting 4 local salon managers in day to day implements of strategies to improve incremental sales and customer service.• Addressing HR issues.• Assisted operations manager in all duties, including staffing issues and the flow of merchandise in and out of business.• Responsible for P& L, daily management and operation functions for an operation with annual goals.• Manage all aspects of operation including opening, closing, daily paperwork, hiring, training, housekeeping, stocking, and inventory control, oversee all products and sales records and developing and improving technical skills in stylist growth.• Overseeing petty cash and constantly track and reduce expenses.• Reduce shortage, internal audits, pricing and as well as for receiving order.• Increased sales growth over plan for 5 years consecutive season.

Stylist/Manager • Assisted managers in all duties, including staffing issues and the flow of merchandise in and out of business.• Handled customer return, quality control and problem situation with tact and a personal, yet professional approach.• Responsible for P& L, daily management and operation functions for an operation with annual goals.• Manage all aspects of operation including opening, closing, daily paperwork, hiring, training, housekeeping, stocking, and inventory control.• Oversee all products and sales records and developing and improving technical skills in stylist growth.• Overseeing petty cash and constantly track and reduce expenses, reduce shortage, internal audits, pricing and reduction of losses as well as for receiving.