Lisa Miller Email & Phone Number

New York, New York

Brighton, East Sussex, Gb

-Managing a portfolio of 100+ clients with a combined ARR of over $1.5 Million-Upsold $80,000 with an average deal size of $1,000

Copenhagen V, Denmark, Dk

Falcon.io is a SaaS-based platform for social media listening, engaging, publishing, advertising, measuring, and managing customer data. We acquired two best in class platforms between 2020 and 2021; Unmetric, a benchmarking tool that allows businesses to see how their competitors are performing on social by tracking competitors and industries' social content performance and Brandwatch, a best-of-breed social listening tool ranked #1 by Forrester in the social listening space. Core Customer Success Responsibilities:-Managing a portfolio of 100+ clients with a combined ARR of over $1.5 Million-Uncovering and understanding client’s social objectives and goals-Leading onboarding, platform trainings and providing overall guidance on best practices-Maintaining touch points to help further adoption and implementation of the Falcon platform-Identifying revenue generating opportunities to help clients further benefit from the Falcon platform

New York, Ny, Us

As a brand new division of Customer Success, Infor rolled out a special Customer Success program to help provide advocacy and transparency to SaaS customers. The process was initiated by the CEO and led by the Chief Customer Officer and her team. I was hired by executive leadership to help build and pioneer this new initiative within Infor. I was responsible for managing, enabling and educating 40 + accounts on multiple Infor resources while acting as a liaison both internally and externally.

New York, Ny, Us

I represented multiple AOI's within the Business Development Department including the discrete and processes manufacturing industries' Enterprise Resource Planning, Supply Chain, and Product Lifecycle Managment solutions.While representing UpgradeX, I helped ensure that current Infor customers were satisfied with their solutions by confirming they were receiving training, education and the latest upgrades. I also had the opportunity to represent Birst, a recently acquired end to end BI platform that is a market leader in Business Intelligence tools._________________________________________________________________________________Business Development Reps are the first point of contact in the software sales cycle who bridge the interest and needs of prospects to product teams and inside sales.BDR's utilize and execute numerous tools and applications to qualify revenue generating opportunities from new clients to existing customers. Used tools for advanced prospecting such as LinkedIn Sales Navigator, Infor CRM, SalesForce, and email, to create connections and interest with C-Level Executives, Directors of Research & Development, IT Teams, and Logistic Managers. I was a member of the St. Paul office's Leadership Committee. The committee is comprised of a select few BDR's, Inside Sales reps and other individuals looking to understand and execute workplace culture, procedures, and enablement. Percent to Quota:Q1: 110% Q2: 110%My total production was 65 units out of 75 which is 87% year over year. This left me trending towards full quota attainment for the fiscal year. I was promoted at the end of Q3 to a new role in Customer Success.

Minneapolis, Mn, Us

Assisted with general business ideation, employee recruitment, menu organization, and coffee training.

Minneapolis, Minnesota, Us

Provided technical support and troubleshooting assistance to clients through email and live chat.

Minneapolis And St. Paul, Minnesota, Us

I helped facilitate and lead class discussion within a 3000 level Leadership Minor course, in conjunction with grading daily assignments, papers and final presentations.

Minneapolis, Minnesota, Us

Trained and educated by Barista Guild member Kathie Hilberg on semi-automatic espresso machines.Coffee Education Included:- 2 Phases of milk steaming - Coffee dosing and extraction- Tamping- Traditional espresso beverage ratios- Latte Art

Minneapolis, Mn, Us

Caribou is where my love for coffee and serving coffee began. I started at the Ridgedale Mall location and later moved to the Long Lake location.

Us

Assisted in the set-up and tear-down, including food preparation and serving for both public and private events.

Minneapolis, Mn, Us

Assisted in event set-up and tear down for corporate events in spaces such as the Minneapolis Convention Center to corporate team building events at Lord Fletchers.

Evanston, Il, Us

I spent a year as an exchange student with Rotary International in rural Leopoldshöhe, a municipality in the Lippe district of Nordrhein-Westfalen, Germany. I attended Gymnasium, lived with multiple families and attended Rotary club meetings and events. Additionally, I spent almost three weeks traveling in a bus full of exchange students throughout Europe and had the time of my life. I would not be the person I am today without my exchange.

Bachelor’S Degree, Communication Studies - Double Minor - Cultural Studies & Leadership

Education record

Education record