ITSM specialist responsible for maintaining a service-oriented culture within the IT organization, driving continuous improvement, and ensuring that IT services are aligned with the broader business objectives. Main duties involved:Change Management: Evaluating, assessing, and coordinating changes to IT services to minimize risks and disruptions. This involves implementing a structured approach to review, approve, and schedule changes.Problem Management: Identifying the root causes of recurring incidents and proactively implementing solutions to prevent them from happening again.Incident Management: Overseeing the process of identifying, logging, categorizing, prioritizing, and resolving incidents.Process Development: Developing, documenting, and continuously improving ITSM processes such as incident management, problem management, change management, and service request management. This involves defining workflows, roles, responsibilities, and procedures.

During my time working as a TIBCO developer I acquired many skills. As a TIBCO developer, I was responsible for implementing, and maintaining TIBCO-based solutions which mostly took the form of Global Variable updates. This included building and configuring integration solutions using TIBCO products like TIBCO BusinessWorks, TIBCO EMS, and TIBCO Administrator. Unit testing was then completed to validate the functionality and reliability of the solutions before deployment to Production environments and I provided ongoing support and maintenance. Monitored system performance, helped troubleshoot issues, and implement updates or patches as necessary.I was responsible for certificate management on the team. This included creating new certificates when they were close to expiry and ensuring they were deployed in the proper locations by all required parties. I was also the primary point of contact and liaison with a vendor used in ABI and was responsible for co ordinating certificate updates with them.I participated in the planning of Disaster Recovery exercises. Attended Table Top meetings to ensure DR Plan was up to date and then implemented the planning steps for the DRs. I was also actively involved during the execution of the DR exercise taking care of IRIS monitoring, IP flips and App Pool shutdowns and start ups.I took on a role to ensure that all change orders for the team were completed and contained all the required information and that sufficient approvals for the change orders were received prior to deployment to Production.

Contributed as a key member of the TIBCO team, specializing in various roles. Served as a dedicated DDQ (Downstream Data Quality) resource providing daily support and help with troubleshooting issues. I then worked as a member of the Operations team and then as an Operations Lead. Responsibilities included investigating and resolving system outages, errors, and performance problems.Collaborating with other IT teams and vendors to resolve complex issues. Maintaining documentation related to the TIBCO environment, including configuration settings, procedures, and troubleshooting guides. Working closely with application developers to support integration and messaging requirements and ensuring all developers Tibco engines were staged correctly for deployment.

Completed training to learn the fundamentals of software testing. Joined a Testing team within the company where I was able to put these skills into practice and develop many more. Worked as a tester on various projects working closely with the developers to gather all requirements. Also helped to test resolutions to defects that arose during stages of the projects.