Lisa Norman Email & Phone Number

Tennessee, United States

Kingsport Tn Area

St. Lawrence County, Ny

-Responsible for building sales, ensuring the delivery of products and building a customer base by communicating the accessibility of various products.-Demonstrate product features, tell customers about product benefits, then close the sale.-Complete paperwork, including filling out order forms, entering orders online or sending them in to the company, and even reconciling sales receipts with cash, checks and credit card orders. -Speak in a clear, understandable and concise manner, tailoring my presentation the audience. -Keep a database of information about customers and down line of representatives to serve them properly.

Canton, Ny

Staff supervision, scheduling, and acting as an advocate for program participants of three residential homes; QMRP status.-Ensure each participant receives individualized services, specific to their needs and desires, to live as independently as possible.-Development of individual plans consistent with evaluation criteria:• Programming documentation such as but not limited to skill assessments, Annual/bi-annual reviews of care plans, teaching strategies and social summaries.• Time lines for evaluation/accomplishment for clients and staff.• Documentation of services performed.-Oversee house activities, finances, schedule maintenance, and arrange appropriate medical services and transportation for clients.-Communicate and coordinate in a professional manner, home activities and programs with other services in which the resident may be involved including families and work programs.-Supervision of house staff including hiring, evaluations, and daily performance. Encourage team building and communication.-Participate in “on call” program; handle emergency situations and staffing issues for the whole residential program.-Oversee all aspects of house budget, staff, clients, and supervisors.

Ogdensburg, Ny And Surrounding Areas

-Job development and vocational training for high school students and adults with disabilities.-Advocate for consumers within the community and other human service providers.-Interact with other involved parties such as family members, residential providers, case managers, social services, and other advocacy agencies within the community.

Ogdensburg, Ny (Office) Served St. Lawrence County

-Responsible for engaging both the child and their family in a partnership of shared decision making.-Service plan implementation as dictated by Office of Mental Health (OMH) guidelines throughout enrollment of program.-Ensure and coordinate comprehensive set of supports, resources and strategies for each child and family.-Work closely with other service providers, such as psychologists, day treatments, schools, probation to for optimal outcomes for children and their families.-Provide Intensive in Home Services, Crisis Response and advocacy as required to empower, de-escalate situations and encourage the well-being of the children and family.-Maintenance of the approved Waiver budget designated for each child.

Potsdam, Ny

-Hired on a grant to assist clientele in tapping into employment resources, develop resumes, and pursue employment opportunities.-Responsible for keeping records clients assisted through grant funds.-Assisted Director with pantry deliveries, donations¸ customer service.-Planned and organized monthly workshops presented by community agencies to educate clients.-Organized area job fair with several area employers represented in three area communities.

Canton, Ny (Office) Served St. Lawrence County

-Assist in recruiting, hiring, and supervising all Employment Specialists.-Responsible to establish, record and provide training for staff to assure development and updating of essential job skills. -Assure written documentation is in compliance with federal, state, local, and agency policies, rules, and contractual standards (i.e. files, billing, notes and documentation). -Interact with other involved parties such as family members, residential providers, case managers, social services, and other advocacy agencies within the community.-Coordinate case loads and staff back up supports to assure continuity of service during staff leaves; complete annual merit based staff evaluations.-Assist consumers with all aspects of job placement as well as cultivate relationships with employers to identify viable opportunities for persons with disabilities or other barriers to employment.-Assist the Director with disciplinary issues.

Canton, Ny

-Supervisor of 2 classrooms consisting of 9 staff and 13 participants.-Direct care of individuals ranging from daily living skills to arranging social integrations opportunities for individuals with severe behavior disorders.-Responsible for all aspects of both rooms on a daily basis - staff coverage, paperwork, to crisis intervention. (Transfered departments)

Bachelor Of Applied Science (Basc), Psychology, Sociology With A Human And Social Service Minor

Activities and Societies: Campus Rescue Squad, Campus Prayer Team, B.A.S.I.C. College Leadership Team, Adopt a Student Coordinator.

Regents, Business/Commerce, General, Latin, K-12

Activities and Societies: Band, Chorus, Softball, Basketball, Soccer Statistics, Senior Class PresidentSenior Class President, Band.

Candidate For Ma In Science, Vocational Rehabilitation Counseling/Counselor