James Aspinall Email & Phone Number

Spokane, Washington, United States

• Performed system analysis, documentation, testing, implementation and user support for MRI system modifications.• Provided client support on MRI system operation and troubleshooting.• Resolved or escalated problem tickets to resolve user issues in ServiceNow.• Discovered root causes of problems and identified appropriate solutions in MRI system.• Assessed business requirements to create detailed Business Requirement Documents to meet auditing standards.• Improved MRI system module with addition of new features and infrastructure.

• Helped facilitate purchase and implementation/setup of new Real Estate Accounting software for property division with 40+ warehouse and industrial properties with sizes ranging from 5,000 to 90,000 square feet.• Acted as head Systems Analyst with gathering what current accounting/property software was accomplishing, what deficiencies it had and what could be done better with different software solutions.• Took lead on seeking out other software solutions, speaking with vendors, gathering information through discovery and arranging demonstration times for key stakeholders.• Facilitated demonstration to these stakeholders and helped negotiate discounted pricing on purchase price and contract.• Headed implementation and on-site work with key users and data integration and loading from previous system.• Executed ETL operations and data propagation from old system to new system.• Executed go-live with no setbacks and no reverse action needed from lack of planning.• Created custom reporting within software mainframe and seamlessly flowed custom reporting to users as needed while administering system.• Experience with Yardi software implementation/integration, administration and YSR Reporting.• Experience with MRI software administration and reporting.• Performed Sysadmin tasks through Microsoft Exchange Console and Windows AD.• Worked with automating data tasks in excel through VBA and local databases.• Provided exceptional help desk support for anything IT related for remote users and local.

Post Falls, Idaho, United States

• Conducted troubleshooting and technical support for proprietary software and routinely adjusted windows services, registry and ODBC connections to correct issues.• Engaged customers remotely in a professional and friendly manner.• Completed software upgrade audits of customer base maintaining PCI compliance at all times with proper communication and permission.

Orlando, Fl

• Wrote ad-hoc SQL queries and created stored procedures and views.• Reverse engineered SQL stored procedures, views and tables, extensively analyzing data relationships and logic.• Automated manual Excel data processes using SQL, Crystal Reports and Cognos.• Wrote Excel formulas from scratch and achieved complete accuracy on executive level requests.• Created comprehensive Crystal reports using stored procedures, utilizing sub-reports to pass parameters between reports.• Created and maintained reports in Cognos for multiple business parties.• Demonstrated familiarity with SSIS process and regularly utilized SSIS packages.• Conducted system analysis on call center dialer system, to include application configuration and system implementations on site with end users.• Thoroughly analyzed call center sales lead data and developed strategies to best utilize leads and maintain productivity for call centers.• Designed and implemented complete automation of business critical, manual data input process, resulting in recovery of five man hours weekly.• Retrieved and compiled compensation data with absolute accuracy used for payroll purposes for five departments, or roughly 700 employees.• Queried tables with tens of millions of rows.

Orlando, Florida Area

• Skillfully provided exceptional customer service at copy/print centers located at Waldorf Astoria/Hilton Bonnet Creek.• Handled various types of requests and anticipated various customer needs.• Efficiently and courteously provided shipping, printing and general assistance to all guests.• Operated and performed high-volume print jobs with varying complexities.• Prepared, mounted and cut wide-format printed posters and signs.

Orlando, Florida Area

• Received, stored and delivered packages for resort guests attending conventions and conferences.• Operated UPS and FedEx shipping software while conducting packing and shipping for resort guests.• Operated cash register and conducted sales in all forms of payment.• Completed proper filing of all sales transactions and billing with accuracy and diligence.

Camp Lejeune, Nc

• Converted, exported and imported data into MS Office Suite applications.• Planned and organized various events.• Followed and completed complex instructions for mission critical systems on daily basis.• Managed large amounts of data while maintaining data integrity.• Solved all low to mid-level computer problems, including software, hardware and environmental.• Operated all forms of office equipment, including installing and cleaning network server racks.

Bachelor Of Science (B.S.) (Senior Standing - In Progress), Computer Science

Associate Of Arts (A.A.), General Studies, 3.24

Activities and Societies: Phi Theta KappaLearned the general studies in my freshman and sophomore year.