Lisa Parreira Email & Phone Number

New Braunfels, Tx, Us

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

As a Senior Enterprise Engineer on the team managing collaborative systems and applications, we supported 18,000+ users globally. We migrated our on-prem unified communications infrastructure to cloud infrastructure putting our users onto Microsoft Teams leveraging Direct Routing for our voice traffic. I oversaw issues and requests while serving as an M365 liaison for LinkedIn employees, Microsoft administrators and third-party vendors. This included support and problem escalations, quality assurance for custom development, as well as process creation and implementation.

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

I fulfilled a project manager role for my team ensuring large projects were broken down into simplified tasks with deadlines so that the projects were completed in a timely manner. I communicated across multiple teams to remove any blockers that my team members or I encountered. I created and administered sprint dashboards for my team and other teams creating a place for simplified task tracking and reporting. I performed quarterly planning sessions with my team and reported projects that impacted the business so that they would gain proper visibility by other staff, teams and upper management.I performed daily operational tasks that allowed my team members to focus on their project-based work. Provisioned contact center (UCCE) accounts for sales and support LinkedIn employees for call monitoring or toll-free inbound configurations. I created a specific schedule to automate monthly patching for UC windows server infrastructure for minimal business impact. I monitored and resolved UC environment anomalies identified by our monitoring tools. I prepared and managed UC data center deployments and future infrastructure deployments for proper redundancy.I reviewed and approved or denied any changes (minor to critical) that impacted the voice services. I created an maintained an On-Call schedule for my team enabling 24/7 support in voice service related emergencies. I placed orders, audited and itemized stock of physical and non-physical inventory. I maintained vendor relationships and assisted in preparing a yearly budget by planning out purchases ahead of time and attaining quotes to request for a yearly budget.

Sunnyvale, Ca, Us

I administered and monitored LinkedIn’s internal Cisco Unified Communication system, which includes Cisco Unity (voicemail), Presence (Jabber), Communications (Call) Manager. I implemented Agile methodology for project planning utilizing the scrum framework across LinkedIn's global IT teams. I created dashboards in ServiceNow and JIRA to allow proper ticket and project reporting for multiple teams across global IT. I project managed for my team while also functioning as an engineer using the Agile methodology. I organized and arranged our server deployment to follow Cisco standard allowing 99.9% availability of services. I’ve had the experience of upgrading CUCM to our current version 10.5.2. I analyzed internal documentation allowing self service for customers and level 1 and 2 teams. I configured and maintain templates, or BATS, for Cisco end points in office locations globally within multiple clusters. I configure Contact Center users within CUCM. I administered Ingenius, a connector integrated with SalesForce that enables users to log calls automatically and click to dial customers. I managed a tool called Uplinx that provides simplified provisioning so that our help desk teams are able to configure and troubleshoot phone and voicemail issues. I maintained multiple WebEx sites that are used globally. For provisioning and decommissioning, I integrated our main WebEx sites with the single sign on tool Okta, which automates this process. I utilized Prime collaboration to monitor the health of our systems, and I utilized the tool Veriphy for phone call auditing and reporting.

Sunnyvale, Ca, Us

As a Helpdesk support technician I performed hands-on tracking and responding by telephone, email and customer ticket requests for support. I documented all technical issues, and highlighted steps taken to resolve problems. I diagnosed, troubleshot and resolved a wide range of software, hardware and network issues on Windows 7, RHEL, and OSX. I utilized Confluence Intranet to organize and compose policies and documentation for the IT department and customers. I spearheaded a global queue management process so that all customer issues and requests get handled immediately or passed out evenly to the help desk team based on priority. I established a global Mishandled Ticket process for review and retraining of incidents and requests. If a ticket could have been resolved at level 1, was not passed to the correct team or had missing or no information, it would be flagged by management or peers and be directed to the proper route for concise service. I administered Okta Identity & Mobility Management as well as train and provide administrative access to team members within the IT department.

Parsippany, Nj, Us

Within the Emergency Department I enforced and implemented daily security operations protect staff and property from theft or damage. I would monitor the physical and personal security of patients on a medical and/or psychological hold in the Emergency Department. I provided verbal de-escalation skills to assist staff with patients who were, or had the potential to, act out verbally or physically. Security collaboration with local law enforcement was a must to address safety and security issues in the Emergency Department and the hospital. To document the activity on my shift and any incidents that occurred I would compose thorough reports pertaining to the events taken place.

Irving, Tx, Us

During my time with CEC Entertainment I made daily decisions utilizing time management while upholding product quality, cleanliness, and all other company standards. I created weekly and monthly schedules and provided support for all staff. By effectively interviewing, developing, and communicating company expectations to the entire team I built sales and maximized profits. I ensured cost control procedures, financial accounting, inventory, and labor management were at impeccable levels. I maintained high-quality guest service and safety by training, motivating, and coaching the team.

Information Technology

Information Technology